Carry Elhajj
La Plata,USA
Summary
Dynamic program and recreation professional with extensive experience in youth programs, community engagement, financial coordination, and team leadership. Demonstrated expertise in planning and delivering impactful recreational activities, managing program operations, coordinating events, and supporting military-connected families. Recognized for exceptional communication skills, reliability, and a talent for fostering positive, inclusive environments that align with organizational missions. Committed to enhancing community well-being through innovative programming and dedicated service.
Overview
19
19
years of professional experience
Work History
Financial Coordinator / Supervisor
Camilo Riano Orthodontics
11.2023 - Current
- Manage patient financial accounts and oversee financial operations across two clinics (Sonoma & San Francisco).
- Review and explain treatment plans, financial agreements, and payment structures.
- Present payment options and process all financial contracts.
- Follow up on outstanding claims and patient balances to ensure timely resolution.
- Reconcile daily financial reports and process payments accurately.
- Maintain detailed and accurate patient financial records.
- Communicate effectively with patients regarding billing questions and account status.
- Train and supervise administrative teams across both clinic locations.
- Collaborated closely with the U.S. Coast Guard Training Center Petaluma, strengthening relationships and supporting military-connected families.
- Represented the practice at base job fairs and community outreach events.
- Assisted in coordinating joint events and engagement initiatives to support service members and their families.
Recreational Assistant
United States Coast Guard Youth Program / BGCA
07.2023 - 01.2025
- Ensured interviews and hiring processes were conducted according to established hiring practices.
- Led and instructed staff in delivering traditional and non-traditional workshops and clinics across outdoor skill areas including camping, field trips, and Sports.
- Coordinated and supervised outdoor field experiences, organizing day trips and excursions.
- Oversaw daily program operations, supporting staffing, training, and scheduling needs.
- Managed program development (35%), planning and implementing community recreation programs across MWR Department facilities following CNIC-approved standards.
- Assisted with planning and coordinating recurring activities, special events, and joint community initiatives to maximize resource use in alignment with the military mission.
Patient Financial Navigator
Kauai Medical Clinic
02.2021 - 06.2023
- Registered patients and ensured compliance with provider and legal requirements.
- Supported oncology patients throughout treatment, reducing financial barriers and securing assistance.
- Collaborated with multidisciplinary teams to improve access to care.
- Worked with nonprofits and pharmaceutical partners to secure financial support.
- Secured $6.3M in grants (2022) and $4M by mid-2023.
- Managed program metrics and provided education on financial resources.
Customer Service Associate
UnitedHealth Group
09.2020 - 02.2021
- Explained policies, guided customers on plan selection, and resolved claims-related issues.
- Conducted eligibility reviews and assisted with appointments and benefits inquiries.
- Stayed current on HIPAA, claims processing procedures, and medical terminology.
Treatment Coordinator
Capeside Oral & Facial Surgery
10.2016 - 05.2020
- Performed insurance verification, authorizations, and claims submission.
- Conducted financial consultations and established patient payment plans.
- Managed billing, appointments, follow-ups, and accounts receivable.
- Assisted with treatment planning and supported administrative and IT initiatives.
Office Manager
Natalie Sarabella, LLC
05.2012 - 07.2016
- Oversaw office operations, payroll, budgeting, and inventory.
- Recruited staff, managed performance, and maintained organizational systems.
- Enhanced business processes through continuous improvement initiatives.
Machinery Technician
United States Coast Guard
10.2006 - 05.2010
- Interpreted technical manuals, schematics, and blueprints.
- Performed diagnostics, calibration, and complex mechanical procedures.
- Ensured operational accuracy and supported mission execution.
Education
B.A. Psychology - Developmental Psychology
Hooksett
NH12-2026
A.A. Education -
Miami Dade College
Miami, FL01.2018
Skills
- Project coordination
- Community outreach programs
- Team leadership and training
- Event coordination proficiency
- Claims management expertise
- Effective communication and customer support
- Veteran with proven reliability, teamwork & integrity
- Microsoft Office proficiency
- Proficient in bilingual communication
- Expertise in financial oversight
Accomplishments
Publications
Co‐author in multiple cancer research studies published in ASCO 2023-25, The Journal of Rural Health and various other oncology health journals.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Publications
Co-author in multiple cancer research studies published in ASCO 2023-25 and the Journal of Rural Health and various other oncology health journals.
Timeline
Financial Coordinator / Supervisor
Camilo Riano Orthodontics
11.2023 - Current
Recreational Assistant
United States Coast Guard Youth Program / BGCA
07.2023 - 01.2025
Patient Financial Navigator
Kauai Medical Clinic
02.2021 - 06.2023
Customer Service Associate
UnitedHealth Group
09.2020 - 02.2021
Treatment Coordinator
Capeside Oral & Facial Surgery
10.2016 - 05.2020
Office Manager
Natalie Sarabella, LLC
05.2012 - 07.2016
Machinery Technician
United States Coast Guard
10.2006 - 05.2010
B.A. Psychology - Developmental Psychology
Hooksett
A.A. Education -
Miami Dade College