Amber Sakel
Summary
Accomplished Financial Clearance Coordinator with a proven track record at Baptist Health Louisville, enhancing customer satisfaction and streamlining patient registration processes. Skilled in insurance verification and relationship building, I have significantly improved operational efficiency. Expert in MS Office and patient scheduling, my administrative leadership ensures meticulous recordkeeping and effective team coordination.
Overview
18
18
years of professional experience
Work History
Financial Clearance Coordinator
Baptist Health Louisville
Louisville, KY
03.2022 - Current
- I obtain authorizations for all Baptist locations for diagnostic and cardiology testing as well as sleep lab. I have also obtained for some pain management procedures.
- I call medical offices on testing that requires the referring provider to obtain authorization.
- I speak to insurance companies and medical offices daily to coordinate ins and patient's needs.
- I answer phone calls from offices, insurances, and patients regarding authorizations.
- I coordinate with financial counselors, estimates, and scheduling.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Patient Access Coordinator
Baptist Health Medical Group
New Albany, IN
09.2012 - 09.2021
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- My primary position was referrals and authorizations. i obtained auths for all cardio and diagnostic imaging procedure done at Baptist and outside facilities. (Pre Hub)
- I handled referring patients to specialty offices. I would send referral, and all medical records as well as scheduling those visits.
- I also handled requesting and fulfilling medical records requests prior to the HUB.
- I worked onbase for the office faxes and attached to chart. (pre Hub)
- I covered check in where i would obtain all patient information including address and insurance information. i would scan in all forms and collect copays.
- I also covered check out frequently. I would give patients their check out info including referral or testing info. I would make make follow up appointments.
Scheduler
Baptist Health Floyd
New Albany, IN
10.2006 - 09.2012
- Scheduled all testing for Baptist Health Floyd (AKA Floyd Memorial)
- I preregistered patients for their appointments and ran all insurance for eligibility. I would collect up front collections for all procedures before performed as well as bad debt if needed collected.
- I helped register patients for appointments as needed.
- I collected all orders for testing and scanned in to system
Education
High School Diploma -
Floyd Central High School
Floyd Knobs, INCommunications
Indiana University Southeast
New Albany, INSkills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- MS Office
- Project Coordination
- Discretion and Confidentiality
- Schedule Coordination
- Document Management
- Scheduling and calendar management
- Recordkeeping
- Meeting Coordination
- Administrative Leadership
- Information Collection
- Best Practices Implementation
- Document Control
- Patient Scheduling
- Medical Terminology
- Data retrieval systems
- Insurance Verification
- Accounts reconciliation
- Patient Registration
- Microsoft Office
- Multitasking and Organization
- Team Leadership
- Documentation and Recordkeeping
- Phone and Email Etiquette
- Staff Training
- Scheduling
- Appointment Scheduling
Timeline
Financial Clearance Coordinator
Baptist Health Louisville
03.2022 - Current
Patient Access Coordinator
Baptist Health Medical Group
09.2012 - 09.2021
Scheduler
Baptist Health Floyd
10.2006 - 09.2012
High School Diploma -
Floyd Central High School
Communications
Indiana University Southeast