Carsen Schreiner
Kansas City,MO
Summary
Personable and dedicated Dental Operations and Clinical Leadership professional with 9 years of experience in high-volume, multi-provider healthcare environments, including corporate-backed systems such as Heartland Dental. Proven ability to drive production efficiency, optimize clinical workflows, and support high-performing teams in delivering exceptional patient care. Articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Trusted in high-pressure environments to manage escalations, improve processes, and support consistent operational performance. Solid team player with an upbeat, positive attitude and ability to establish rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Dental Assistant | Production & Operations Lead
Healthcare Practice Settings
01.2016 - Current
- Acted as clinical and operational leader in high-volume practices, supporting approximately 150 patients daily.
- Optimized provider schedules in 3-chair workflows, achieving 12-18+ patients per provider.
- Implemented workflows that streamlined clinic operations and minimized patient wait times.
- Adjusted schedules in real-time to optimize provider productivity and minimize downtime.
- Trained and mentored team members on clinical workflows and patient communication standards.
- Managed escalations and complex patient interactions, preserving trust and strengthening relationships.
- Built long-term patient relationships that enhanced trust, retention, and continuity of care.
- Adapted workflows to align with corporate operational standards.
- Improved processes that eliminated bottlenecks and enhanced overall operational efficiency.
- Conducted financial consultations with patients and set up payment plans.
- Established relationships with vendors to negotiate service agreements and contracts.
- Managed employee relations issues, including grievances, complaints, and disputes as needed.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Education
High School Diploma -
Manhattan Area Technical College
Manhattan, KSWashburn University of Topeka
Topeka, KSSkills
- Clinical Operations Leadership
- Cross-functional collaboration
- Operational efficiency
- Vendor Coordination
- Multi-Provider Scheduling
- Patient Retention
- Team leadership
- Conflict Resolution
- Policy implementation
- Dentrix
- Dental Practice Management
- Patient Financial Coordination
- Clinical Workflow Management
- Insurance verification
- Data analysis
- Interpersonal and verbal communication
Certification
- CPR
- Nitrous Oxide
Timeline
Lead Dental Assistant | Production & Operations Lead
Healthcare Practice Settings
01.2016 - Current
High School Diploma -
Manhattan Area Technical College
Washburn University of Topeka