Carshell Davis
IT Specalist
Atlanta,Georgia
Work Preference
Summary
IT Technical Support Specialist supporting 101+ users per month and resolving 26+ tickets per day with 90%+ first contact resolution to meet day-to-day system needs in fast-paced healthcare settings. Brings clear client communication, CRM systems support, and accurate data entry experience while keeping confidential records organized and HIPAA-aligned. Partners with management, physicians, staff, and clients to reduce errors, maintain smooth workflows, and keep daily operations moving. Background screening professional prepared to bring extensive analytical expertise to dynamic team. Proven ability to conduct thorough investigations and ensure regulatory compliance, backed by history of identifying potential risks and discrepancies. Known for fostering collaboration and delivering reliable results, adapting seamlessly to changing requirements.
Overview
3
3
Certifications
6
6
years of professional experience
Work History
Background Screening Analyst
First Advantage
09.2025 - Current
- Confirmed candidate information against submitted records to support accurate screening outcomes and reduce follow-up corrections.
- Documented case updates clearly to keep screening files organized and accessible for review.
- Escalated incomplete or conflicting results to the appropriate team for further review and resolution.
- Communicated status updates to applicants and internal partners with clear, professional follow-up.
- Traced screening details across multiple sources to verify identity data and report accuracy.
- Maintained confidential files in line with privacy requirements and internal handling procedures.
- Answered screening-related questions promptly to keep applicants informed and reduce unnecessary delays.
- Organized work queues to support steady case flow and balanced daily priorities.
- Reviewed supporting documents for completeness before advancing cases to the next step.
- Handled routine screening exceptions by gathering missing details and updating case notes.
- Coordinated with team members to resolve backlog items and keep screening work moving.
- Supported internal reporting by updating screening records and maintaining consistent data entry.
IT Specialist
Kelly Services
12.2023 - 09.2025
- Resolved 92% of help desk tickets per week through timely troubleshooting and escalation.
- Supported front desk operations by greeting visitors, answering calls, and directing requests to the right staff.
- Verified insurance details and collected required information before patient visits.
- Scheduled appointments and updated calendars based on provider availability and patient needs.
- Maintained accurate records in electronic systems and updated patient files as information changed.
- Handled incoming calls, answered routine questions, and routed urgent issues to appropriate contacts.
- Escalated technical and administrative issues promptly to keep daily operations moving.
- Reviewed referral details and coordinated follow-up steps with internal staff.
- Documented case notes and updated support records for ongoing tracking and review.
- Supported patient communications by relaying updates, instructions, and appointment details clearly.
- Checked documentation for completeness before submitting records for processing.
Administrative Assistant
Northside Endodontics
12.2022 - 12.2023
- Managed appointment scheduling, patient registration, and daily check-ins for a high-volume endodontic practice.
- Maintained patient records in EHR systems with accuracy and HIPAA compliance.
- Verified insurance details and supported billing tasks, referrals, and prior authorizations.
- Handled multi-line phone systems and patient communications across the front desk.
- Contributed to 20% improvement in patient satisfaction scores through responsive communication and consistent follow-up.
- Coordinated workflow between scheduling, check-ins, records, and billing tasks to keep daily operations moving.
- Supported a busy medical office with dependable administrative coverage and patient-facing service.
Administrative Support Coordinator
EvolChanging
12.2020 - 12.2022
- Supported administrative and CRM data entry with accurate client records and day-to-day coordination.
- Scheduled appointments, managed front desk operations, and handled patient communications across multiple priorities.
- Worked with management to improve workflow efficiency and reduced administrative errors by 15%.
- Managed confidential records in line with HIPAA and organizational standards.
- Served as primary contact for staff and clients, delivering responsive support and clear communication.
- Handled insurance verification and patient registration details to support smooth administrative intake.
- Maintained organized reporting and CRM documentation to support consistent office administration.
Education
Bachelor of Arts - Healthcare
South College
Atlanta, GA01-2026
High School Diploma -
Southwest Dekalb HS
Decatur05-2016
Skills
Patient registration
Insurance verification
Appointment scheduling
Front desk operations
Patient communications
HIPAA compliance & confidentiality
EHR management expertise
Records management & reporting
Medical office procedures
Referral coordination
Help desk support
Incident escalation
Knowledge base documentation
Case documentation
Ticket triage
Remote troubleshooting
Multi-line phone systems
Workflow coordination
Client communication
HIPAA compliance
Confidential records handling
Medical billing support
Certification
Excel Certified
Extra Highlights
Achievements: Improved patient scheduling accuracy at Northside Endodontics, reducing conflicts and wait times.
Timeline
Background Screening Analyst
First Advantage
09.2025 - Current
IT Specialist
Kelly Services
12.2023 - 09.2025
Administrative Assistant
Northside Endodontics
12.2022 - 12.2023
Administrative Support Coordinator
EvolChanging
12.2020 - 12.2022
High School Diploma -
Southwest Dekalb HS
Bachelor of Arts - Healthcare
South College