Carson Austein
Memphis,TN
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
8
8
years of professional experience
Work History
Server
Stoney River Steakhouse and Grill
Memphis TN
07.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Trained new servers on restaurant policies, menu knowledge, and service standards.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail.
Server
Jim N Nicks BBQ
Memphis, TN
11.2019 - 06.2022
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Delivered exceptional customer service, managing orders efficiently and accurately.
Logistics Coordinator
Drexel Chemical Co.
02.2021 - 04.2022
- Coordinated logistics operations, ensuring timely transportation of chemical products to clients
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Customer Service Representative
Drexel Chemical Co.
Memphis, TN
07.2020 - 02.2021
- Assisted customers with product inquiries and order processing to enhance satisfaction.
- Collaborated with team members to streamline communication processes and improve response times.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Server / FOH TRAINER
Hopdoddy Burger Bar
Memphis TN
03.2018 - 11.2019
- Trained new staff on menu items, service standards, and POS systems.
- Mentored junior staff, fostering teamwork and enhancing overall performance.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
Education
No Degree - Social Work
University of Memphis
Memphis, TNHigh School Diploma -
Fayette Academy
Somerville TNSkills
Adaptable to quick changes
Efficient and fast learner
Goal Driven
Time management Skills
Thrive in Fast Pace Environments
Dispute resolution skills
Timeline
Server
Stoney River Steakhouse and Grill
07.2022 - Current
Logistics Coordinator
Drexel Chemical Co.
02.2021 - 04.2022
Customer Service Representative
Drexel Chemical Co.
07.2020 - 02.2021
Server
Jim N Nicks BBQ
11.2019 - 06.2022
Server / FOH TRAINER
Hopdoddy Burger Bar
03.2018 - 11.2019
No Degree - Social Work
University of Memphis
High School Diploma -
Fayette Academy