Carson Braddy
Atlanta,GA
Summary
Results-driven professional. Extensive experience in client interaction and team leadership, consistently driving departmental success. Known for fostering collaborative environments and adapting to dynamic business needs. Skilled in conflict resolution, process optimization, data analysis and presentation.
Overview
5
5
years of professional experience
Work History
Lead Representative
CarMax Auto Finance
03.2025 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Management over a team of 13 people, meeting with each for associate development, process improvement, and data analysis
- Lead and presented in department meetings for senior management that included process updates, individual metrics, and predicting future trends to advise proactive solutions.
- Coordinated events that promoted company culture, fostering employee engagement and satisfaction levels within the workplace.
Representative 2
CarMax Auto Finance
12.2024 - 03.2025
- Responded to customer questions via phone and written correspondence regarding vehicle titling, financing options, state documents, and legal concerns.
- Lead a cost-saving project to implement process changes that lead to hundreds of thousands of dollars saved for the company.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Analyzed data to identify trends and recommend process improvements accordingly.
Representative
CarMax Auto Finance
03.2024 - 12.2024
- Reviewed hundreds of vehicle titles and state documents monthly to ensure accuracy while identifying potential trends.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Coordinated with other departments and state DMVs to resolve titling issues and prevent them from happening in the future.
- Lead a project to implement changes in the process to increase efficiency and improve client experience.
Senior Clerk
CarMax Auto Finance
10.2023 - 03.2024
- Lead monthly department meetings for my process to show volume of work and recommend potential improvements.
- Worked with senior management to complete complex projects on within specific timelines.
- Ensured compliance with company policies and governmental regulations through regular audits of documentation and procedures.
- Provided administrative support for senior management during critical decision-making processes.
Warehouse Manager
Intandem Promotions
03.2021 - 05.2023
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
Education
Bachelor of Science - Sports Management
Kennesaw State University
Kennesaw, GA05-2023
Skills
- Team management
- Task delegation
- Performance improvement
- Cross-functional team development
- Teamwork and collaboration
- Problem-solving
- Excellent communication
- Multitasking
- Attention to detail
- Operational efficiency
- Strong leadership
- Client services
Timeline
Lead Representative
CarMax Auto Finance
03.2025 - Current
Representative 2
CarMax Auto Finance
12.2024 - 03.2025
Representative
CarMax Auto Finance
03.2024 - 12.2024
Senior Clerk
CarMax Auto Finance
10.2023 - 03.2024
Warehouse Manager
Intandem Promotions
03.2021 - 05.2023
Bachelor of Science - Sports Management
Kennesaw State University