Carson Braid
Surprise,AZ
Summary
Results-driven professional seeking position as Ticket/Gate Service Agent. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.
Overview
4
4
years of professional experience
Work History
To-Go Specialist/Server
Olive Garden
Surprise, AZ
02.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server/Host
Olive Garden
Columbus, Georgia
05.2019 - 02.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Cook
Zaxby's
Columbus, Georgia
07.2018 - 04.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Communicated closely with servers to fully understand special orders for customers.
Education
Bachelor of Science - Political Science
Columbus State University
Columbus, GA06.2024
High School Diploma -
Columbus High School
Columbus, GA06.2019
Skills
- Warm and Friendly
- Conflict and Complaint Resolution
- Cool Under Pressure
- Team Player
- Customer Service and Rapport
- Order Accuracy and Delivery
- Specials Promotion and Upselling
- Billing and Payment Processing
- Guest Inquiries and Satisfaction
- Energetic and Outgoing
- Corrective Actions
- Guest Flow
- Adaptable and Flexible
Timeline
To-Go Specialist/Server
Olive Garden
02.2022 - Current
Server/Host
Olive Garden
05.2019 - 02.2022
Cook
Zaxby's
07.2018 - 04.2019
Bachelor of Science - Political Science
Columbus State University
High School Diploma -
Columbus High School
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