Carson Copeland
Waco,TX
Summary
Professional hospitality leader with substantial experience in high-volume dining establishments. Skilled in delivering exceptional customer service, managing team collaboration, and ensuring seamless operations. Strong emphasis on adaptability and reliability, consistently aligning with organizational goals and enhancing guest satisfaction. Proven ability to train and lead staff while maintaining high standards in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Lead Server
Pignettis Grill
01.2024 - Current
- Supervised team of servers to ensure exceptional customer service standards.
- Trained new staff on menu offerings, service techniques, and restaurant policies.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
Bartender Shift Manager
Carrabba's Italian Grill
01.2017 - 09.2023
- Trained and mentored new bartenders to enhance service quality and efficiency.
- Supervised bar operations, ensuring compliance with safety and health regulations.
- Developed specialty drink menus, boosting customer engagement and satisfaction.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
Server
Outback Steakhouse
03.2015 - 01.2017
- Streamlined order-taking processes to enhance efficiency and reduce wait times.
- Collaborated with kitchen staff to ensure timely and accurate food delivery to tables.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Bachelor of Arts - Business Administration And Management
McLennan Community College
Waco, TX05-2027
Skills
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
- Exceptional communication
- Organization and efficiency
- Teamwork and collaboration
- Relationship building
- Sales techniques
Timeline
Lead Server
Pignettis Grill
01.2024 - Current
Bartender Shift Manager
Carrabba's Italian Grill
01.2017 - 09.2023
Server
Outback Steakhouse
03.2015 - 01.2017
Bachelor of Arts - Business Administration And Management
McLennan Community College
Similar Profiles
PETER MENDEZPETER MENDEZ
LINE COOK at Pignettis WacoLINE COOK at Pignettis Waco
Nicola DamaNicola Dama
Bar and restaurant supervisor at Rockpool Bar And Grill 2 HATS #8 Best Grill In The WorldBar and restaurant supervisor at Rockpool Bar And Grill 2 HATS #8 Best Grill In The World
Inez HernandezInez Hernandez
Cook Trainer at cafe rio Cafe Rio Mexican Grill grillCook Trainer at cafe rio Cafe Rio Mexican Grill grill
Ernesto LopezErnesto Lopez
Office Assistant at R & A Associates, IncOffice Assistant at R & A Associates, Inc
Mercedes VillaMercedes Villa
Volunteer at 40 Days For LifeVolunteer at 40 Days For Life