Lauren Wilder

Tapas and craft cocktails at an extremely high volume restaurant located on the rooftop of a resort surrounding Disney.

• Managed high volume dining periods with effective time management and strong multitasking abilities.
• Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
• Cultivated warm relationships with regular customers.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.

Iconic high volume restaurant located in the heart of the Florida Keys.

• Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
• Supported other staff members during busy shifts by stepping in wherever needed (including bartending) to maintain smooth operations.

Scrapbooking and craft company.

• Pulled orders quickly to maintain demanding productivity goals.
• Printed labels, packaged boxes, and loaded into outbound containers.
• Prepared outbound shipments meticulously while adhering to all relevant regulatory requirements for shipping materials.
• Met or exceeded daily performance goals through consistent focus on task completion and time management.
• Demonstrated adaptability by cross-training in multiple roles within the warehouse, increasing overall workforce flexibility.
• Operated various types of material handling equipment safely, including forklifts, pallet jacks, and hand trucks.