Miles Warner
Farmington Hills,MI
Summary
As a dedicated professional with extensive experience managing high-volume operations in the fast-paced hospitality industry, I have developed a robust set of leadership and customer service skills. My ability to communicate effectively and manage teams has consistently driven smooth operations and enhanced customer satisfaction. With a keen interest in marketing and product management, I am now eager to leverage my transferable skills in a new sector, aiming to deliver exceptional results by embracing innovative challenges and contributing to strategic growth.
Overview
7
7
years of professional experience
Work History
Lead Server
Rusty Bucket, Bingham Farms (MI)
05.2023 - Current
- Delivered efficient and effective customer service that significantly improved return business rates and successfully cultivated a loyal customer base, demonstrating strong relationship-building skills and consistent customer satisfaction.
- Leveraged in-depth knowledge of menu items, specials, and promotions to increase sales; consistently employed upselling techniques that contributed to higher revenue.
- Routinely met or surpassed key performance indicators, including sales targets, customer satisfaction ratings, and order accuracy.
Lead Server
Red Robin
06.2022 - 11.2023
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
Server
Pickles and Rye Deli, West Bloomfield (MI)
06.2018 - 05.2022
- Trained new employees to become certified servers and carryout associates
- Served the main floor, ran carry-out, and bused all simultaneously
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Education
BBA - Marketing Management
Wayne State University
Detroit, MI04-2025
Skills
- Microsoft Word
- Microsoft Excel
- Team Leadership & Training
- Customer service
- Problem-solving
- Creative problem solving
Timeline
Lead Server
Rusty Bucket, Bingham Farms (MI)
05.2023 - Current
Lead Server
Red Robin
06.2022 - 11.2023
Server
Pickles and Rye Deli, West Bloomfield (MI)
06.2018 - 05.2022
BBA - Marketing Management
Wayne State University
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