Courtney Hawthorne
Elizabethtown,Pa
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Server
Masonic Villages
Elizabethtown, Pa
07.2023 - Current
- Creating Schedules & updating Purchase Summaries using Microsoft Excel
- Worked with Cardwatch Platform (Creating Buttons, Prep-tables & Pricing)
- Using Word to Create signage & Menus
- Counting & Depositing Sales for Finance
- Prepping and Planning for Each Holiday (Reservations, Set-up, Clean-up, Menu Planning, Ect.)
- Training/Coaching Staff (Servers & Bussers)
- Uniform Inventory
- Creating Daily Special Sheets/Uploading to K4 Community, and Recording the Specials for the day
- Emailing a Brief Report of the day
- Assist as Needed when Short with Servers, Bussers & Takeout Team
- Typing Comment Cards to Smartsheets
- Fixing Checks through Fullcount System as Needed
- Create Lunch Takeout Menus
- Creating Dessert Table Tents
- Create Signage for New Seasonal Rotation
- Placing Work Orders to Maintenance and Housekeeping through WorkHUB
- Changing pricing using Fullcount backoffice system
- Assisting the management team as needed with daily tasks
Server
Masonic Villages
Elizabethtown, Pa
08.2020 - 07.2023
- Writing down Specials for the day
- Taking & Placing Meal Orders
- Busing Tables
- Seating
- Assisting with Takeouts and Casual/ Fine Dining Experience
Host/ Busser/ Take-out Specialist
Houlihan's Restaurant
Hershey, Pa
02.2018 - 07.2020
- Host: Guiding Guest to their Assigned tables, Communicating with Servers, Setting up waitlists, Creating Local Events Sheet using Word, Assisting Bussers with Clean-up
- Busser: Cleaning & Resetting Tables, Communicating with Hosts, Rolling Silverware, Assist Servers with Food Running, Assist Hostess with Guiding Guests to their Tables
- Togo Specialist: Taking Orders in-person-Online-Phone Calls, Assisting Servers with drink orders & Running Food, Restocking Take-out Products and Assist Bussers & Hostesses as Needed
Team Member
Hershey Chocolate World
Hershey, Pa
06.2017 - 02.2018
- Cashier, Organize and Restocking - Merchandise & Clothing and Assist Customers
Housekeeping
KOA Kampground
Bainbridge, Pa
04.2017 - 06.2017
- Clean Cabins, Clean Laundry, Clean the Bath Houses & Restock Supplies
Store Associate
Adventure Bound Eagles Peak Campground
Robesonia, Pa
08.2016 - 05.2017
- Cooking Food to Order, Restock Shelves, Cashier, Customer Service, Mopping Floors, Clean Tables and Counters & Scooping Ice cream
Housekeeping
Adventure Bound Eagles Peak Campground
Robesonia, Pa
06.2016 - 05.2017
- Creating Schedules & updating Purchase Summaries using Microsoft Excel
- Worked with Cardwatch Platform (Creating Buttons, Prep-tables & Pricing)
- Using Word to Create signage & Menus
- Counting & Depositing Sales for Finance
- Prepping and Planning for Each Holiday (Reservations, Set-up, Clean-up, Menu Planning, Ect.)
- Training/Coaching Staff (Servers & Bussers)
- Uniform Inventory
- Creating Daily Special Sheets/Uploading to K4 Community, and Recording the Specials for the day
- Emailing a Brief Report of the day
- Assist as Needed when Short with Servers, Bussers & Takeout Team
- Typing Comment Cards to Smartsheets
- Fixing Checks through Fullcount System as Needed
- Create Lunch Takeout Menus
- Creating Dessert Table Tents
- Create Signage for New Seasonal Rotation
- Placing Work Orders to Maintenance and Housekeeping through WorkHUB
- Changing pricing using Fullcount backoffice system
- Assisting the management team as needed with daily tasks
Education
Diploma -
Elizabethtown Area High School
Elizabethtown, Pa06.2017
Protective Services Academy -
Career And Technology Center
Mount Joy, Pa06.2017
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Cardwatch
- Communication
- Multi-tasking
- Training
- Microsoft Teams
- Microsoft Outlook
- UKG Dimensions (Kronos)
- Typing
- Fullcount
Certification
ServSafe
CPR/First AID
Timeline
Lead Server
Masonic Villages
07.2023 - Current
Server
Masonic Villages
08.2020 - 07.2023
Host/ Busser/ Take-out Specialist
Houlihan's Restaurant
02.2018 - 07.2020
Team Member
Hershey Chocolate World
06.2017 - 02.2018
Housekeeping
KOA Kampground
04.2017 - 06.2017
Store Associate
Adventure Bound Eagles Peak Campground
08.2016 - 05.2017
Housekeeping
Adventure Bound Eagles Peak Campground
06.2016 - 05.2017
Diploma -
Elizabethtown Area High School
Protective Services Academy -
Career And Technology Center