Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Virginia Booker

Detroit,MI

Summary

Passionate hospitality professional with 19 years of experience in event coordination and management. Proven ability to deliver exceptional customer service, oversee event operations, and lead teams to execute flawless events. Seeking to bring expertise to Anthology Events as an Events Manager.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Lead Server

Mad Nice
01.2023 - Current
  • Enhanced customer satisfaction through attentive service and anticipating guests’ needs
  • Streamlined dining operations, improving efficiency and team coordination
  • Trained new servers on company standards, customer service, and professionalism.

Server

Oak & Reel
04.2021 - 12.2022
  • Managed reservations and seating arrangements to maximize table turnover
  • Maintained a clean and orderly dining area to ensure an enjoyable guest experience
  • Coordinated with kitchen staff for timely and accurate order delivery.

Lead Host

San Morello
11.2018 - 05.2019
  • Assisted in staff training and development to ensure high service standards
  • Managed guest reservations and special requests efficiently
  • Greeted guests warmly and managed incoming calls professionally.

Manager

Punch Bowl Social Detroit
03.2015 - 07.2016
  • Adjusted job assignments and schedules to meet dynamic business needs
  • Facilitated effective communication between sales, marketing, and administrative teams
  • Enhanced guest relations by managing information and reducing wait times using OpenTable.

Group Sales Coordinator

Detroit Princess Riverboat
12.2012 - 01.2014
  • Managed event finances, including deposits, payments, and balances
  • Developed and enforced safety standards for food quality and sanitation
  • Utilized Excel and Word to prepare sales contracts and maintain customer databases.

Education

Murray Wright High School
Detroit, MI

Skills

  • Event Planning and Coordination
  • Customer Service Excellence
  • Team Building and Leadership
  • Staff Management and Training
  • High-Volume Dining Operations
  • Effective Communication
  • Microsoft Excel
  • POS Systems (Micros, Aloha, TripleSeat & Toast POS)

Certification

ServSafe Alcohol

Timeline

Lead Server

Mad Nice
01.2023 - Current

Server

Oak & Reel
04.2021 - 12.2022

Lead Host

San Morello
11.2018 - 05.2019

Manager

Punch Bowl Social Detroit
03.2015 - 07.2016

Group Sales Coordinator

Detroit Princess Riverboat
12.2012 - 01.2014

Murray Wright High School

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Virginia Booker