Jared Melendez
Rancho Cordova,CA
Summary
Dedicated Lead Server with expertise in training and development, quality assurance, and enhancing customer satisfaction. Proven ability to manage dining operations and cultivate a collaborative team environment, driving resident satisfaction and operational efficiency.
Overview
20
20
years of professional experience
3
3
Certifications
Work History
Lead Server
Summer Set Senior Living
Rancho Cordova
08.2016 - Current
- Supervised dining staff to ensure delivery of high-quality service, enhancing resident satisfaction.
- Resolved resident concerns promptly, enhancing dining experience and strengthening resident relationships.
- Assisted residents with meal selections and dietary restrictions during service.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Coordinated special events and themed dinners for residents and families.
- Managed opening and closing duties to optimize restaurant operations and maintain service flow.
- Maintained cleanliness and organization of dining areas throughout service shifts.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Monitored food inventory levels and informed management to prevent shortages and maintain service quality.
Cashier
Goodwill Industry
Folsom
02.2014 - 08.2016
- Handled cash and credit transactions using point-of-sale systems effectively.
- Assisted customers with inquiries, improving shopping experiences through personalized service.
- Managed returns and exchanges according to store policies, promoting customer satisfaction and loyalty.
- Trained new team members on cash register operation and stock procedures, building a knowledgeable and efficient team.
- Stocked shelves with products to ensure availability for customers. with products to maintain inventory levels.
Bilingual Instructional Assistant
Folsom Cordova Unified School District
Rancho Cordova, California
12.2005 - 09.2013
- Coordinated after-school tutoring programs for ELL students, enhancing language acquisition and student engagement.
- Delivered one-on-one tutoring sessions to strengthen students' language skills and increase their confidence.
- Collaborated with staff to implement effective teaching strategies for language learners.
- Facilitated parent-teacher conferences to discuss student progress, tackle challenges, and develop strategies for academic success.
Education
Some College (No Degree) - Early Childhood Education And Care
Folsom Lake College
Folsom, CASkills
- Menu planning
- Food presentation
- Staff supervision
- Event coordination
- Inventory management
- Customer relationship management
- Quality assurance
- Task delegation
- Employee training and development
- Strong leadership
Languages
Spanish
Full Professional
Certification
CPR
Timeline
Lead Server
Summer Set Senior Living
08.2016 - Current
Cashier
Goodwill Industry
02.2014 - 08.2016
Bilingual Instructional Assistant
Folsom Cordova Unified School District
12.2005 - 09.2013
Some College (No Degree) - Early Childhood Education And Care
Folsom Lake College