Breanna Shaw
Orleans,IN
Summary
Hands-on professional with strengths in customer service, team training, and operational support across client-facing settings. Known for organizing information, documenting procedures, and stepping into fast-moving environments to support accurate transactions, clear communication, and steady service delivery.
Overview
10
10
years of professional experience
Work History
Lead Server
Phat Daddy's BBQ
Bedford, IN
08.2026 - Current
- Supported opening and closing tasks to keep restaurant operations running smoothly.
- Processed cash, card, and server checkout transactions accurately.
- Delivered strong customer service by resolving guest concerns in a professional manner.
- Helped create and update standard operating procedures for dining room operations.
- Instructed servers on menu items and POS system usage to enhance service efficiency. on POS orders and menu items.
Client Service Support Associate
The Rawlings Group
LaGrange, KY
08.2021 - 10.2024
- Compiled comprehensive databases of customer information for easy access by the team members.
- Drafted clear documentation outlining procedures for addressing common client issues.
- Utilized problem-solving skills to address complex client queries, achieving successful outcomes.
- Developed strong relationships with clients, understanding their needs and providing tailored solutions to meet their requirements.
- Identified opportunities for process improvements within the client service support team.
- Collaborated closely with colleagues in other departments to ensure smooth transitions between stages of the customer journey.
Float Pool Certified Nursing Assistant
Baptist Health Hospital
LaGrange, KY
09.2020 - 03.2021
- Conducted document review, organization, and quality control of data acquisition to draw relevant conclusions.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Documented nursing services provided and uploaded to comprehensive tracking systems for health records and billing.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
Certified Nursing Assistant & Trainer
Mitchell Manor
Mitchell, IN
11.2018 - 12.2020
- Provided comprehensive care for clients with respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy, enhancing their overall well-being.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Assessed patients to identify and address wounds, behavioral concerns, and medically relevant symptoms, facilitating timely interventions.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Trained and mentored new hires, fostering staff development and improving team performance.
Hostess/ Server
French Lick Resort
French Lick, IN
06.2016 - 07.2018
- Built strong relationships with regular customers to enhance loyalty and create a welcoming atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables efficiently to ensure a clean and inviting dining environment for guests.
- Addressed guest and employee complaints promptly to ensure customer satisfaction and foster a positive workplace culture.
- Kept register accurate through correct billing, payment processing and cash management practices.
Education
AAS - Business Administration Via DE
Ivy Tech Community College
Bloomington03-2023
High School Diploma -
Orleans Jr-Sr High School
IN05-2017
Skills
- Point of Sale Systems
- Customer Data Management
- Client relations
- Microsoft Excel
- Visual Data Presentation
- Effective Communication
- Critical analysis
- Active Listening
- Microsoft Word
- Team Leadership
- Self-motivated
- Team leadership
Timeline
Lead Server
Phat Daddy's BBQ
08.2026 - Current
Client Service Support Associate
The Rawlings Group
08.2021 - 10.2024
Float Pool Certified Nursing Assistant
Baptist Health Hospital
09.2020 - 03.2021
Certified Nursing Assistant & Trainer
Mitchell Manor
11.2018 - 12.2020
Hostess/ Server
French Lick Resort
06.2016 - 07.2018
AAS - Business Administration Via DE
Ivy Tech Community College
High School Diploma -
Orleans Jr-Sr High School