Amber Blanchette
Torrington,CT
Summary
Experienced fine dining server with 8+ years in high-end hospitality. Lead Server at Arethusa Al Tavolo, responsible for training staff, maintaining service excellence, and ensuring smooth operations in a fast-paced environment. Known for strong multitasking, customer service, and upselling skills, consistently earning top guest reviews and frequent customer requests.
Overview
9
9
years of professional experience
Work History
Lead Server
Arethusa Al Tavolo
06.2024 - 02.2025
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Communicated inventory needs to management, preventing supply gaps and optimizing stock flow
- Managed 9+ tables per shift, balancing efficiency and attention to detail in a fast-paced fine dining environment.
Sever
Arethusa Al Tavolo
05.2018 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Barista
Arethusa Amano
02.2017 - 05.2018
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained on a manual espresso machine
- Responsible for making syrups
- Responsible for closing duties, counting and cashing out the register
Busser
Arethusa Al Tavolo
09.2015 - 02.2017
- Reset and cleaned tables quickly to prepare for new customers.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Assisted servers in providing efficient service for improved guest experiences.
Education
Associate of Science - Cyber Security
Tunxis Community College
Farmington, CT01-2028
High School Diploma -
Litchfield High School
Litchfield, CT06-2015
Skills
- Effective Problem Resolution
- Attention to detail
- Positive and friendly attitude
- Point Of Sale Systems
- Cleaning and sanitizing
- Task delegation
- Employee training and development
- Sales techniques
Timeline
Lead Server
Arethusa Al Tavolo
06.2024 - 02.2025
Sever
Arethusa Al Tavolo
05.2018 - 06.2024
Barista
Arethusa Amano
02.2017 - 05.2018
Busser
Arethusa Al Tavolo
09.2015 - 02.2017
Associate of Science - Cyber Security
Tunxis Community College
High School Diploma -
Litchfield High School
Similar Profiles
Madeline CrumbMadeline Crumb
Restaurant Hostess at Tavolo Wine Bar and Tuscan GrilleRestaurant Hostess at Tavolo Wine Bar and Tuscan Grille
Jessika A. FerreiraJessika A. Ferreira
Bar Manager. Bartender. at Tavolo Wine Bar & Tuscan GrilleBar Manager. Bartender. at Tavolo Wine Bar & Tuscan Grille
Kylie HitzKylie Hitz
Deputy Principal of Inclusive Education & Anywhere Learning Team at Arethusa CollegeDeputy Principal of Inclusive Education & Anywhere Learning Team at Arethusa College