Angelica Simmons
Dallas,USA
Summary
Experienced professional with 9 years of expertise in customer service, teamwork, and operational efficiency. Skilled in problem-solving, attention to detail, Microsoft Office, and case management. Passionate about driving projects to completion and enhancing customer satisfaction.
Overview
9
9
years of professional experience
Work History
Lead Server
Wagamama
07.2024 - 04.2025
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Cultivated warm relationships with regular customers.
Sales Canvasser
Dabella
02.2024 - 05.2024
- Energetically engaged with homeowners, showcasing product benefits.
- Cultivated a positive team atmosphere, fostering collaboration and mutual support among colleagues.
- Analyzed neighborhood demographics to optimize sales routes.
- Implemented data-driven strategies, leading to improved efficiency and higher success rates.
Warehouse Specialist
Amazon
07.2023 - 07.2024
- Ensure shipment accuracy using barcode tech, enhancing warehouse efficiency.
- Checked packages and merchandise for damage and notified vendors.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Social Services Specialist I
Mississippi Department of Child Protection Services
11.2022 - 06.2023
- Achieving client stability through resource integration
- Managed caseloads of up to 30 high-needs individuals, conducting thorough client visits and producing detailed documentation for official reports.
- Fostered strong relationships with local law enforcement agencies, ensuring appropriate responses in challenging situations.
- Provided crisis intervention, guidance, and supportive counseling to clients.
- Visited homes and agencies to provide support and case management services to clients.
Aviation Maintenance Administration
United States Navy
05.2021 - 02.2022
- Analyzed maintenance records to verify timely service checks, enhancing operational efficiency.
- Managed multiple tasks in a high-pressure environment, consistently meeting deadlines.
- Maintained accurate custody records, supporting effective resource management.
- Demonstrated strong organizational skills, contributing to improved team performance.
- Conducted thorough helicopter inspections, ensuring mission readiness.
Security Assistant
Securit Services and Technology
12.2018 - 02.2021
- Utilized problem-solving skills to address security breaches.
- Implemented rigorous screening protocols at university athletic events, enhancing security measures and preventing contraband entry, ensuring a safer environment for attendees.
Legal Project Assistant
LPGA Headquarters
06.2016 - 08.2018
- Facilitated seamless communication by directing customer enquiries to appropriate departments, ensuring prompt resolution of legal, communication, and production queries.
- Assisted project managers in achieving timely completion of projects through diligent monitoring and tracking of deadlines.
Education
Bachelor of Arts - Criminology
Mississippi State University
Starkville, MS04.2021
Skills
- Effective problem resolution
- Attention to Detail
- Crisis Management
- Teamwork
- Case Management
- Market analysis
- Word Applications
- File management
- Scheduling and calendar management
Timeline
Lead Server
Wagamama
07.2024 - 04.2025
Sales Canvasser
Dabella
02.2024 - 05.2024
Warehouse Specialist
Amazon
07.2023 - 07.2024
Social Services Specialist I
Mississippi Department of Child Protection Services
11.2022 - 06.2023
Aviation Maintenance Administration
United States Navy
05.2021 - 02.2022
Security Assistant
Securit Services and Technology
12.2018 - 02.2021
Legal Project Assistant
LPGA Headquarters
06.2016 - 08.2018
Bachelor of Arts - Criminology
Mississippi State University
Similar Profiles
Trishan BanerjeeTrishan Banerjee
Sous chef at WagamamaSous chef at Wagamama
Darcie FowlerDarcie Fowler
Front of house team member at WagamamaFront of house team member at Wagamama
Gabrielle TowlerGabrielle Towler
Waitress at WagamamaWaitress at Wagamama
Nagaditya Sri Abhiram GadeyNagaditya Sri Abhiram Gadey
Software Developer (Java) at Goldman SachsSoftware Developer (Java) at Goldman Sachs
Xavious TaylorXavious Taylor
Server at Daiquiris To GoServer at Daiquiris To Go