Melissa Thompson
Alpine,WY
Summary
Adaptable hospitality leader with proven experience in guest relations, staff training, and service recovery. Strong leadership presence, time management, and attention to detail support high-quality service and positive guest experiences. Ready to contribute to smooth operations and strong team performance.
Overview
22
22
years of professional experience
Work History
Lead Server
Tygr Mart
Alpine, Wyoming
10.2025 - 09.2026
- Greeted Tygr Mart guests and guided orders with friendly, professional service.
- Delivered food and drinks across Tygr Mart dining areas with accuracy.
- Coordinated with kitchen staff at Tygr Mart to manage order timing.
- Trained new servers on Tygr Mart service standards and table setup.
- Resolved guest concerns at Tygr Mart using calm, attentive communication.
- Maintained clean tables and service stations throughout Tygr Mart shifts.
- Handled cash payments and receipts at Tygr Mart front counter.
- Monitored dining floor and supported smooth service during busy Tygr Mart periods.
- Managed opening and closing duties to facilitate restaurant operations.
Concierge/Fine Dining Server
3 creek country club
Jackson, WY
09.2021 - 10.2025
- Greeted members and guests with polished service at 3 Creek Country Club.
- Managed reservations, tee times, and dining requests for club members.
- Coordinated guest arrivals, directions, and special accommodations across club facilities.
- Answered phone calls and routed inquiries to proper departments.
- Resolved member concerns with calm, professional communication.
- Maintained front desk appearance and organized guest service materials.
- Arranged local recommendations, transportation, and event information for visitors.
- Supported club events with check-in, schedules, and guest assistance.
- Handled mail and package deliveries, keeping items secure.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Answered guest questions regarding local area, facilities and amenities.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Arranged airport transfers and local transportation for guests.
- Provided business services for guests, including faxing, copying, and courier arrangements.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Coordinated with kitchen staff on timely course delivery and order accuracy.
- Set tables with proper china, glassware, silverware, and linen presentation.
- Greeted members and guests with polished, attentive fine dining service.
- Refilled beverages, cleared plates, and reset tables between club seating rounds.
- Handled special requests and dietary needs with care and discretion.
- Maintained clean dining areas and followed club service standards.
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Demonstrated knowledge of wine list and recommended wines based on customer preferences.
- Followed up with guests after meals to ensure satisfaction with overall experience.
- Assisted other servers when needed during peak periods.
- Provided guests with information about menu items, made suggestions and took orders.
- Accurately recorded orders in POS system while providing excellent customer service.
- Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
- Responded quickly to guest inquiries or complaints in a professional manner.
- Greeted guests upon arrival and escorted them to their assigned tables.
- Adhered to all safety and sanitation policies when handling food and beverage items.
- Processed payments promptly at the end of meal service period using POS terminals.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, taking out trash.
- Arranged side stations prior to meal service times for easy access during rush hours.
- Picked up food in kitchen and delivered to guests according to established protocols.
- Promoted additional menu items or special offers as appropriate.
- Communicated regularly with kitchen staff regarding order status updates.
- Regularly checked quality of ingredients used in preparation of dishes served.
- Ensured food presentation met high-quality standards before serving to guests.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Participated in regular staff meetings and training sessions to improve service standards.
- Managed multiple tables efficiently while maintaining an attentive and unobtrusive service.
- Addressed and resolved customer complaints with professionalism and patience.
- Monitored dining room to ensure optimal guest satisfaction and compliance with dining etiquette.
- Recommended dishes based on detailed knowledge of the menu and wine pairings.
- Facilitated communication between the kitchen and the dining room to ensure accurate order fulfillment.
- Conducted menu presentations and tastings for guests to enhance their dining experience.
- Utilized POS systems for order entry and processing with precision.
- Assisted in inventory control and restocking of dining room supplies.
- Maintained cleanliness and organization of the dining area to uphold fine dining atmosphere.
- Informed customers of daily specials and signature menu items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Trained new employees to perform duties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
District Sales Consultant
5 State Malys
Salt Lake City, Utah
04.2004 - 10.2008
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- Built relationships with store managers and regional retail partners.
- Reviewed sales reports and territory performance trends.
- Coordinated product launches across district store locations.
- Managed sales accounts across five-state retail territory for 5 State Malys.
- Consulted customers on product selection, pricing, and service options.
- Built store relationships to support district sales priorities.
- Reviewed district performance reports to guide sales planning.
- Coordinated with operations teams on inventory and delivery needs.
- Resolved client concerns using clear communication and follow-up.
- Presented company offerings to new accounts and repeat customers.
- Analyzed customer feedback to identify areas of improvement in products or services.
- Created reports summarizing daily sales activities, progress against goals, and other key metrics.
- Reviewed monthly financial reports from each branch office within the district to ensure compliance with company policies and procedures.
- Researched potential customers in target markets to identify high-value prospects.
- Collaborated with regional marketing team to create promotional campaigns that increased brand awareness within the district.
- Developed and implemented successful sales strategies to increase the district's market share.
- Participated in regular conference calls with corporate executives to discuss strategies for achieving district-wide objectives.
- Built relationships with key decision makers at prospective accounts.
- Monitored competitor activities and reported on trends impacting the region's sales performance.
- Provided training and mentorship to new members of the regional sales team.
- Organized trade shows and other events to promote company products within the district.
- Assisted in developing strategic partnerships with third-party vendors in order to expand reach into new markets.
- Coordinated cross-functional projects across multiple departments within the organization.
- Generated leads through cold calling prospective clients as well as leveraging existing contacts within the industry.
- Negotiated contracts with customers based on their individual needs and budget constraints.
- Developed pricing models for different regions in order to maximize profit margins while still meeting customer expectations.
- Maintained accurate records of customer interactions, including contact information, product preferences, and purchase histories.
- Presented detailed product demonstrations to demonstrate features, capabilities, and benefits.
- Identified gaps between current performance levels and desired outcomes; recommended solutions accordingly.
- Grew customer base, acquired new customers and identified needs to deliver relevant products.
- Traveled of work days to meet with customers and conduct product demonstrations highlighting key features.
- Liaised between wholesalers and retailers to facilitate sales and deliveries.
- Identified and closed on new business and consistently increased current industry sales.
- Expanded reach of sales opportunities by continuously developing business operations and strategies.
- Tracked sales volume, potential sales, and client base expansion with periodic sales reports.
- Resolved customer complaints regarding sales and service.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Directed and coordinated products, services and sales activities.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Consulted salon clients on services, products, and personalized haircare recommendations.
- Promoted retail hair products and supported in-salon product displays.
- Organized merchandise displays to maximize product visibility and attract new customers.
Education
High School Diploma -
Las Vegas High School
Las Vegas, NV05-1995
Skills
- POS systems
- Table service
- Order coordination
- Wine service
- Opening duties
- Guest relations
- Food safety
- Cash handling
- Team training
- Conflict resolution
- Clear communication
- Attention to detail
- Leadership presence
- Time management
- Tableside service
- Fine dining experience
- Table bussing
- Regulatory compliance
- Safe food handling
- POS system operations
- Liquor, wine, and food service
- Strong leadership
- Staff supervision
- Reservation management
- Event setup
- Point of sale systems
- Menu recommendations
- Daily specials memorization
- Team management
- Exceptional communication
- Problem-solving
- Bill computation
- Menu memorization
- Organization and efficiency
- Promotions execution
- Dining oversight
- Wine and cocktail meal pairing
- Fine dining
- Resourceful and reliable
- Alcoholic beverage sales
- Service recovery
- Employee training and development
- Task delegation
- Quality control
- Verbal and written communication
- Team motivation
- High volume dining
- Accurate money handling
- Upselling techniques
- Item promotion
- Menu presentation
- Table setting arrangements
- Table management
- Critical thinking
- Special event coordination
- Efficient food delivery
- Front-of-house display creation
- Full service dining
- Responsible and trustworthy
- Tabs and food running
- Sales goals achievement
- Check payment processing
Custom Section 1
- I am a mother of 4 children 2 adult and 2 littles. Most of my adult life has been dedicated to them and their growth. in that time i have learned so many skills. Many skills include. Nurse, teacher, chauffer, project management/ coordinator. chef, housekeeper, consoler, crisis manager and so much more. My family is my heart and it pushes me everyday to work hard and set a giid example
Timeline
Lead Server
Tygr Mart
10.2025 - 09.2026
Concierge/Fine Dining Server
3 creek country club
09.2021 - 10.2025
District Sales Consultant
5 State Malys
04.2004 - 10.2008
High School Diploma -
Las Vegas High School