Carson Douglass
GREENSBORO,NC
Summary
Results-driven Division Manager skilled in maintaining smooth and efficient operations to meet profit and loss targets. A hardworking and disciplined leader with a continuous improvement mindset.
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Always maintaining a positive outlook on any situation at hand to complete whatever task is needed efficiently.
Overview
5
5
years of professional experience
Work History
Senior Divisional Manager
Carolina Industrial Pressure Cleaning
08.2022 - Current
- Managed large-scale projects from inception to completion, ensuring timely delivery within budget constraints and meeting customer expectations.
- Implemented process improvements that streamlined workflows while increasing overall productivity within the division.
- Implemented data-driven decision-making practices, leading to more informed choices and enhanced company performance.
- Reduced customer complaints significantly by implementing proactive measures such as regular feedback loops and continuous improvement initiatives.
- Increased divisional efficiency by streamlining processes and implementing strategic management practices.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Boosted employee morale and retention through effective communication, recognition programs, and professional development opportunities.
Head of Operations
Soda Pros
01.2021 - 08.2022
- Identified opportunities to improve business process flows and overall departmental productivity.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Oversaw all employees on day to day activities insuring all operations on jobsites were being performed above standard.
- Making connections and keeping customer satisfaction at the highest possible level for every client and company we do business with.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
Tool Rental Associate
Rental Works
07.2019 - 01.2021
- Maximized revenue opportunities by encouraging upsells and promoting optional services, boosting overall sales.
- Supplied information about rental items to inform customers of tool availability and operation.
- Conducted regular inventory checks to maintain accurate stock levels and prevent loss or theft.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Resolved customer complaints professionally and effectively, maintaining a high level of satisfaction among patrons.
Education
Bachelor of Science - Business Administration
University of North Carolina At Greensboro
Greensboro, NC04.2024
High School Diploma -
Caldwell Academy
Greensboro, NC05.2017
Skills
- Emergency Response and Management
- Performance Monitoring and Evaluation
- Focus and follow through
- Managing Operations and Efficiency
- Performance Improvements
- Operations Management
- Safety Oversight
- Regulation Enforcement
- Training Methods
- Time Management
- Sales Communications
- Inside and Outside Sales
Timeline
Senior Divisional Manager
Carolina Industrial Pressure Cleaning
08.2022 - Current
Head of Operations
Soda Pros
01.2021 - 08.2022
Tool Rental Associate
Rental Works
07.2019 - 01.2021
Bachelor of Science - Business Administration
University of North Carolina At Greensboro
High School Diploma -
Caldwell Academy
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