Carson Erwin
Chik-Fil-A
Salt Lake City,UT
4
years of professional experience
Dynamic assistant director with expertise in staff management, operational oversight, and training development. Committed to maintaining a clean, safe work environment while driving team performance and ensuring compliance with company policies.
Work History
Assistant Director
1 Year 7 Months- Assisted in managing store operations, ensuring compliance with company policies and procedures.
- Managed daily operations in a high-volume restaurant, generating $28,000+ per day, ensuring smooth workflow and timely completion of tasks.
- Maintained a clean, safe, and organized store environment for both customers and employees.
- Oversaw scheduling, maintaining adequate staff coverage while minimizing labor costs.
- Partnered with store director to interview, hire, train, and develop department managers and team members to build and sustain high in-store performance.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and acknowledging exceptional work contributions.
Shift Leader
1 Year 10 Months- Coordinated shift schedules, optimizing staff coverage during peak business hours for improved service delivery.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Conducted regular quality checks to uphold brand standards in cupcake decoration and presentation.
Education
High School Diploma
Skills
Recruitment and hiring
Training and development
Staff management
Operational management
Documentation and reporting
Attention to detail
Multitasking
Teamwork and collaboration
Individual accountability
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Assistant Director
Chik-Fil-A
12.2024 - CurrentRead More
Shift Leader
Sprinkles Cupcakes Inc.
12.2022 - 10.2024Read More
Herriman High School
High School Diploma
Read More