Jeffery Figueroa
Spectrum Health DCF
Worcester,MA
10
years of professional experience
Accomplished Assistant Director recognized for strong leadership and data-driven decision-making capabilities. Developed comprehensive training programs and led cross-functional teams, driving operational efficiency and enhancing employee engagement.
Work History
Assistant Director
2 Years 5 Months- Developed and implemented comprehensive training programs to elevate staff performance.
- Led strategic initiatives to enhance operational efficiency across multiple departments.
- Developed and implemented training programs to improve staff performance and service delivery.
- Collaborated with cross-functional teams to streamline communication processes and improve project outcomes.
- Analyzed data trends to inform decision-making and optimize resource allocation within the organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Coordinated with HR to refine recruitment strategies, attracting top talent and reducing turnover.
- Managed department budget to ensure adequate resources for staff development and instructional materials.
Assistant Director
8 Years 11 Months- Led cross-functional teams to enhance operational workflows and improve service delivery standards.
- Developed and implemented strategic initiatives to optimize resource allocation and enhance program effectiveness.
- Mentored junior staff, fostering professional growth and ensuring adherence to organizational policies and procedures.
- Managed department budget to ensure adequate resources for staff development and instructional materials.
- Coordinated with HR to refine recruitment strategies, attracting top talent and reducing turnover.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
GED
Skills
Staff management
Strategic planning
Data analysis
Creative direction
Staff development
Program coordination
Crisis management
Consulting
Recruitment and hiring
Problem-solving
Teamwork and collaboration
Team leadership
Documentation and reporting
Decision-making
Training and development
Hiring and training
Scheduling and coordinating
Active listening
Work Planning and Prioritization
Performance tracking and evaluation
Time management
Good judgment
Professional and courteous
Goal setting
Administration and reporting
Schedule management
Schedule oversight
Staff training
Employee coaching and mentoring
Emergency response
Multitasking Abilities
Languages
English
Full Professional
Timeline
Assistant Director
Spectrum Health DCF
01.2024 - CurrentRead More
Assistant Director
Spectrum Reach DYS
01.2016 - 12.2024Read More
340 Main St
GED
Read More