Carson Gee

Develop and execute marketing strategies to increase patient engagement, and brand awareness.

- Manage social media platforms, and create content to promote services.

- Analyze marketing data to assess campaign effectiveness, and adjust strategies accordingly.

- Collaborate with team members to organize community outreach events.

- Manage all internal marketing strategies to increase patient and team engagement.

*Skills:*

• - Digital Marketing
• - Social Media Management
• - Content Creation
• - Data Analysis.
• Event Coordination
• Analyzed customer feedback to inform product improvements or new offerings.
• Delivered marketing strategy updates to upper-level management.
• Coordinated with graphic designers to produce visually appealing marketing materials.
• Oversaw development of marketing collateral to meet client needs.
• Maintained the company website, ensuring content is up-to-date and SEO optimized.

Managed patient treatment plans, and coordinated appointments.

• Communicated effectively with patients regarding their treatment and payment options.
• Ensured a high level of customer service throughout the patient experience.
• Collaborated with orthodontists to discuss and implement treatment strategies.
• Maintained accurate patient records and documentation.
• Communicated with referring professionals to ensure all were up to date to provide adequate patient care.

*Skills:*

• Communication.
• Customer Service
• Treatment Planning
• Record Keeping
• Team Collaboration
• Assisted in developing policies, procedures, and protocols related to patient care activities.
• Maintained records management system to process personnel information and produce reports.
• Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
• Developed innovative strategies to improve efficiency in patient intake process.

• Welcomed new patients and conducted initial consultations to gather necessary information.
• Assisted patients in completing required documentation and insurance verification.
• Provided detailed explanations of the onboarding process and treatment options.
• Scheduled appointments and followed up with patients to ensure satisfaction.
• Followed up with referring professionals to ensure adequate information was gathered.
• Trained new staff on patient coordination best practices.

*Skills:

• Patient Onboarding
• Documentation Accuracy
• Scheduling
• Interpersonal Skills
• Staff Training