Carson A. Gentry
Kingsport
Summary
Results-driven operations leader skilled in communication and decision-making. Successfully implemented operational strategies that improved efficiency and profitability, while fostering a culture of continuous improvement and employee development.
Overview
6
6
years of professional experience
Work History
Director of Operations
Chick-fil-A
Seguin, TX
09.2025 - 03.2026
- Streamlined daily operations to enhance team efficiency and customer satisfaction.
- Implemented training programs for staff, improving service quality and operational consistency.
- Coordinated inventory management processes, reducing waste and optimizing supply chain efficiency.
- Assisted in developing strategic initiatives to improve store profitability and performance metrics.
- Monitored compliance with health and safety standards, ensuring a safe work environment for all employees.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Manager
Pals Sudden Service
Kingsport, TN
01.2023 - 08.2025
- Oversaw daily operations, ensuring optimal efficiency in service delivery and team performance.
- Trained and mentored staff on customer service protocols and operational best practices.
- Implemented process improvements, enhancing workflow and reducing service time.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
Field Talent Staff
Chick-fil-A
Atlanta, GA
01.2021 - 01.2023
- Trained and mentored new staff on operational procedures and customer service standards.
- Ensured food safety and sanitation compliance through regular inspections and training sessions.
- Streamlined order fulfillment process, enhancing speed and accuracy of service delivery.
- Assisted in inventory management, tracking stock levels to minimize waste and ensure availability.
- Collaborated with management to identify areas for operational improvement and implement solutions.
- Led team meetings to foster communication, resolve challenges, and reinforce company values.
Plumbing Sales Associate
Lowes Home Improvement Stores
Kingsport, TN
01.2020 - 12.2021
- Guided customers in selecting plumbing products, enhancing overall shopping experience.
- Educated clients on product features and installation processes to support informed purchasing decisions.
- Collaborated with team members to maintain organized displays, improving product visibility and accessibility.
- Managed inventory levels for plumbing supplies, ensuring timely restocking of popular items.
Education
High School -
Dobyns Bennett High School
01-2020
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Northeast State Community College
Skills
- Communication
- Ability to Work Under Pressure
- Decision Making
- Time Management
- Self-motivation
- Conflict Resolution
- Leadership
- Adaptability
- Operational efficiency
- Operations oversight
- Strategic planning and execution
Timeline
Director of Operations
Chick-fil-A
09.2025 - 03.2026
Manager
Pals Sudden Service
01.2023 - 08.2025
Field Talent Staff
Chick-fil-A
01.2021 - 01.2023
Plumbing Sales Associate
Lowes Home Improvement Stores
01.2020 - 12.2021
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Northeast State Community College
High School -
Dobyns Bennett High School