
Creative and business-minded professional with a background in culinary entrepreneurship, operations, customer relationships, and hands-on marketing. Experienced in building businesses from the ground up, developing products and brand identity, creating content, supporting sales growth, and connecting with customers through authentic brand experiences. I hold a B.S. in Hospitality Management with a minor in Business Administration, bringing a practical and creative approach to business growth and problem-solving. I am eager to contribute these skills to a forward-thinking organization that challenges the norm, embraces innovation, and is committed to continued growth and industry leadership.
• Built and managed a consumer-facing brand from concept through product development, marketing, customer engagement, and sales.
• Developed brand identity, messaging, and digital content to strengthen brand awareness and connect products with target audiences across multiple channels.
• Managed DTC and B2B sales channels while tracking performance metrics and conversion trends to identify opportunities for growth.
• Developed strategic partnerships with local farmers' markets, businesses, and community organizations to expand brand reach and generate new sales opportunities.
• Produced original photography, videography, and copywriting to support brand identity, marketing initiatives, and audience engagement.
• Developed expertise across life, accident, and health insurance products to communicate complex offerings clearly and tailor solutions to individual client needs.
• Conducted comprehensive needs analyses to identify client priorities and align product recommendations with financial goals.
• Managed the full client sales cycle from prospecting through policy delivery while building relationships through consultative communication and proactive service.
• Built trust with prospective clients by translating product features into clear value propositions tailored to different customer needs and decision-making priorities.
• Coordinated complex event projects by aligning teams, managing timelines, and tracking resources for large-scale events.
• Developed concept-driven menus aligned with client expectations, event themes, and the overall brand experience.
• Created innovative solutions to resolve challenges under pressure while maintaining quality and customer satisfaction.
• Delivered individualized coaching aligned with YMCA standards, mission, and member experience.
• Collected and analyzed client data to inform programming and evaluate individual outcomes.
• Managed member needs through proactive service, issue resolution, and relationship building.
• Produced and packaged high-volume cake and dessert products in fast-paced retail environment, ensuring quality and brand standards for Whole Foods Market
• Executed consistent brand presentation across multiple retail locations and trained teammates on product standards to enhance customer experience
• Assisted customers with product selection and special orders while coordinating production demands and managing inventory