Summary
Overview
Work History
Education
Skills
Educationcertifications
References
Certification
Timeline
Generic

Carson Hoard

Marine on Saint Croix,Minnesota

Summary

Experienced application support engineer with a proven ability to troubleshoot and resolve application issues and improve performance. Skilled in providing support for various desktop and mobile applications, ensuring smooth user experiences. Dedicated to educating users on proper app usage and addressing problematic behaviors within assigned software titles.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Application Support Engineer

nParallel
06.2023 - Current
  • Process automation, improvement, documentation
  • Analyzes ERP data and build reports
  • Gathers requirements for ERP software enhancements
  • Researches and implements tech hardware/applications
  • Addresses technical issues and guided end users through resolution.
  • Works closely with developers to provide feedback on application designs based on user requirements.
  • Contributed to the successful completion of numerous projects by meeting deadlines and working effectively under pressure.
  • Delivered high-quality application updates using agile methodologies to ensure continuous improvement.
  • Participated in product development discussions, providing valuable input on application design and functionality improvements.
  • Provides internal/client ERP trainings

Lead Manufacturing Technician (Contracted)

Honeywell Aerospace
11.2022 - 02.2023
  • Trained new hires to use complex tools and machines
  • Paired with engineering team to refine processes and procedures
  • Created efficiencies by using proper organization techniques
  • Prepared and presented training materials for new hires

POS Support Analyst

Buffalo Wild Wings
01.2022 - 01.2023
  • Implemented Software updates for POS systems for all store locations
  • Tested software updates and troubleshooted front-end/back-end issues
  • Communicated with store managers to troubleshoot and assess implementations
  • Worked with 3rd parties to guide/monitor installation processes

Chemical Operator

Hawkins Inc
08.2020 - 07.2021
  • Performed operating procedures that required extreme focus
  • Worked under hazardous conditions requiring important safety measures
  • Utilized a high attention to detail to properly perform duties

Muller/Operator

Andersen Windows
06.2019 - 08.2020
  • Ensured continuous production that required constant focus and attention to detail
  • Partnered with engineers to improve workplace efficiency and safety
  • Displayed exemplary communication skills to properly meet and exceed daily goals

Machine Set-Up

Viking Drill
01.2017 - 05.2019
  • Set-Up machines under conditions which required both speed and precision
  • Used various precision measuring tools and schematics to authenticate quality
  • Utilized communicative skills to efficiently address concerns to maintain production

Education

Bachelor of Science - Management Information Systems

Metropolitan State University
St. Paul, MN
12.2021

Skills

  • Attention to Detail
  • Relationship Building
  • Customer Support
  • Technical Troubleshooting
  • Technical issue resolution
  • User Support
  • Analytics
  • API Integration
  • Power Automate, Power BI, Power Apps, Sharepoint
  • Training and mentoring

Educationcertifications

Metropolitan State University, B.S. - Management Information Systems, 01/01/22, 3.64, PowerBI Data Analyst Certification, SAP University Alliance Certification

References

Available Upon Request

Certification

Power BI Data Analyst

Timeline

Application Support Engineer

nParallel
06.2023 - Current

Lead Manufacturing Technician (Contracted)

Honeywell Aerospace
11.2022 - 02.2023

POS Support Analyst

Buffalo Wild Wings
01.2022 - 01.2023

Chemical Operator

Hawkins Inc
08.2020 - 07.2021

Muller/Operator

Andersen Windows
06.2019 - 08.2020

Machine Set-Up

Viking Drill
01.2017 - 05.2019

Bachelor of Science - Management Information Systems

Metropolitan State University

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Carson Hoard