Carson Hughes
Lakeland
Summary
Dynamic customer service professional with experience at Walt Disney World Resort, excelling in team collaboration and problem resolution. Proven ability to enhance customer satisfaction through active listening and effective communication. Skilled in data entry and POS system operation, consistently achieving service goals and optimizing performance in fast-paced environments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Walt Disney World College Program-F&B
Walt Disney World Resort
Kissimmee
06.2024 - Current
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services, to enhance the customer experience.
- Maintained updated knowledge through continuing education and advanced training to stay up to date on the newest customer service practices.
- Prioritized and organized tasks to efficiently accomplish service goals, to effectively decrease customers' time waiting for food.
- Utilized various software and tools to streamline processes and optimize performance.
- Operated equipment and machinery according to safety guidelines.
Customer Service Representative
Publix
Lakeland
01.2022 - 06.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Mentored new employees on procedures and policies to maximize team performance.
Education
High School Diploma -
Lake Gibson Senior High School
Lakeland, FL05-2022
Bachelor of Arts - Sound Engineering
Polk State College
Winter Haven, FLSkills
- Data Entry
- Product Knowledge
- Team collaboration
- POS system operation
- Active Listening
- Product Sales
- Multi-Task Management
- Customer Relations
- Typing Proficiency
- Microsoft Office Expertise
- Sales Expertise
- Customer service
- Conflict resolution
- Time management
- Quality control
Affiliations
- Well versed in musical knowledge, was part of an award winning musical band
Accomplishments
- Graduated Highschool with Honors
Timeline
Walt Disney World College Program-F&B
Walt Disney World Resort
06.2024 - Current
Customer Service Representative
Publix
01.2022 - 06.2024
High School Diploma -
Lake Gibson Senior High School
Bachelor of Arts - Sound Engineering
Polk State College