Carson Ibbotson
Edmond
Summary
Dynamic and results-driven professional with a positive attitude and proven team leadership skills, honed at Jacks Car Wash. Expert in cash handling and problem-solving, consistently enhancing customer satisfaction and operational efficiency. Recognized for exceeding sales targets and fostering a collaborative work environment, ensuring optimal productivity in high-pressure situations.
Overview
2
2
years of professional experience
Work History
Shift Leader
Jacks Car Wash
03.2025 - Current
- Trained new employees and delegated daily responsibilities to optimize productivity.
- Maintained clean, safe work environment while enforcing adherence to safety protocols.
- Accurately processed cash and credit transactions using POS software.
- Oversaw cash handling procedures, ensuring precise record-keeping and minimizing discrepancies.
- Resolved customer complaints promptly, providing effective solutions to enhance satisfaction.
- Collaborated with shift leaders to uphold consistent operational standards across shifts.
- Delivered prompt, courteous service to address customer concerns immediately.
- Managed shift operations, monitored team performance, and ensured resource availability for profitability.
Host
Signature Grill
10.2024 - 05.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Line Worker and Server
Wendys
01.2024 - 02.2025
- Handled high-pressure situations with ease, effectively managing multiple tables during peak hours while maintaining excellent service standards.
- Exceeded monthly sales targets through effective upselling techniques and attentive service as a Server.
- Collaborated with team members to troubleshoot issues, ensuring minimal downtime and optimal productivity.
- Showcased extensive knowledge of menu offerings, enabling guests to make informed decisions about their meals based on preferences or dietary restrictions.
Line Worker and Server
Qdoba
08.2023 - 01.2024
- Delivered exceptional customer service as a Server, leading to increased guest satisfaction and repeat business.
- Successfully met tight deadlines by efficiently coordinating with team members to ensure timely completion of tasks in a high-pressure environment.
- Improved production efficiency by mastering the use of various tools and machinery required for Line Worker tasks.
- Assisted management in maintaining inventory levels, reducing waste and optimizing overall restaurant operations.
Education
Edmond Memorial Highschool
1000 E 15th St Edmond, OK 73013 United StatesSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Team motivation
- Flexible schedule
Timeline
Shift Leader
Jacks Car Wash
03.2025 - Current
Host
Signature Grill
10.2024 - 05.2025
Line Worker and Server
Wendys
01.2024 - 02.2025
Line Worker and Server
Qdoba
08.2023 - 01.2024
Edmond Memorial Highschool
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