Carson Lloyd
Germantown,TN
Summary
Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about providing an excellent customer experience, managing records, and keeping teams productive and motivated. Focused on driving revenue growth while maintaining an enjoyable work environment.
Overview
10
10
years of professional experience
Work History
Third Keyholder
Hollywood Feed
Southaven, MS
04.2023 - Current
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Assisted in general housekeeping to maintain store image.
- Assisted in maintaining visual standards throughout the store including merchandising displays.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Store Manager
Hollywood Feed
Memphis, TN
11.2022 - 04.2023
- Monitored employee performance and identified performance gaps for corrective action.
- Delegated work to staff, setting priorities and goals.
- Established customer service standards and monitored staff compliance.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Resolved customer complaints in a timely manner.
- Prepared staff work schedules and assigned team members to specific duties.
- Recognized by management for providing exceptional customer service.
Assistant Store Manager
Hollywood Feed
Memphis, TN
07.2019 - 11.2022
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Third Keyholder
Hollywood Feed
Memphis, TN
01.2019 - 07.2019
- Facilitated and developed lasting relationships with clients to increase client retention.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Assisted in general housekeeping to maintain store image.
- Assisted in maintaining visual standards throughout the store including merchandising displays.
- Partnered with store leadership team to learn and understand management processes and reports.
Sales Associate
Hollywood Feed
Memphis, TN
09.2018 - 01.2019
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Maintained cleanliness of store environment including floors, windows, displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered store and merchandise questions and led customers to wanted items.
- Greeted customers and provided exceptional customer service.
- Upsold additional items based on customer interests and needs.
Store Manager
Tuesday Morning
Germantown, TN
06.2017 - 06.2018
- Recruited, trained and supervised new employees.
- Monitored employee performance and identified performance gaps for corrective action.
- Delegated work to staff, setting priorities and goals.
- Prepared monthly reports on sales figures, expenses, profits.
- Created weekly work schedules for store personnel.
Assistant Store Manager
Tuesday Morning
Cordova, TN
06.2014 - 06.2017
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Delegated work to staff, setting priorities and goals.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Education
Associate of Science -
Mid-South Community College
West Memphis, AR05-2013
High School Diploma -
Marion High School
Marion, AR05-2011
Skills
- Talent Recruitment
- Customer Service Management
- Payroll Management
- MS Office Proficient
- Employee Scheduling
- Team Building and Leadership
- Multitasking and Organization
- Special Events
- Reliable
- Product Merchandising
References
References available upon request.
Timeline
Third Keyholder
Hollywood Feed
04.2023 - Current
Store Manager
Hollywood Feed
11.2022 - 04.2023
Assistant Store Manager
Hollywood Feed
07.2019 - 11.2022
Third Keyholder
Hollywood Feed
01.2019 - 07.2019
Sales Associate
Hollywood Feed
09.2018 - 01.2019
Store Manager
Tuesday Morning
06.2017 - 06.2018
Assistant Store Manager
Tuesday Morning
06.2014 - 06.2017
Associate of Science -
Mid-South Community College
High School Diploma -
Marion High School
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