Carson Lynch
Service Manager
Portland,ME
Summary
Goal-oriented Management professional committed to providing an outstanding customer experience. Proven and successful Entrepreneur. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through innovation and organization.
Overview
17
17
years of professional experience
Work History
Service Manager
LaPlante Electric
Scarborough, ME
09.2020 - Current
- Manage four Service Technicians with minimum 12 appointments per day. Optimize route efficiency and meet revenue goals.
- Communicate with customers before, during, and after installations to verify complete satisfaction.
- Monitor team performance adhering to Service Level Agreements.
- Maintain effective customer service by responding to service requests quickly.
- Identify and communicate customer needs to supply chain and Quality Teams.
- Cultivate a positive rapport with fellow employees to boost company morale and promote employee retention.
- Authorized Buyer: Manage ordering, restocking and tracking control procedures of all non-serialized inventory and company tools.
Commercial Route Driver
The Granite Group
Portland, ME
12.2019 - 09.2020
- Plumbing Supply Delivery Driver: 26' box truck with air brakes.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Completed on-time deliveries by choosing best and most efficient routes.
Founder and Co-Owner
Constellation Beverage
Biddeford, Maine
09.2016 - 12.2019
- Responsible for all aspects of perishable bottled beverage Production, Sales, Delivery and Marketing for over 50 wholesale accounts in Maine, New Hampshire and Massachusetts.
- Trademarked Rocket Fuel High-Test Coffee Milk® in New England, New York and New Jersey.
- Conceived and managed the creation of all beverage branding materials.
- Identified business development challenges and customer concerns for proactive resolution.
Business Owner/Operator
The Gorham Grind
Gorham, ME
12.2005 - 05.2017
- Purchased a coffeehouse with $35k in annual sales and increased sales to $240k by 2014. Became an integral part of the local coffee industry.
- Designed and operated Southern Maine's first coffee truck for events and catering.
- Invented the bottled beverage Rocket Fuel High-Test Coffee Milk® for catering events and the café menu. Launched regional Direct Store Delivery with nationwide authorization at Whole Foods Market.
Skills
Customer service management
After-sales support
Strategic business planning
Documentation and reporting
Establishing vision
Quality assurance
Professional Musician
Multi-instrumentalist with Moore Wild Lynch
Timeline
Service Manager
LaPlante Electric
09.2020 - Current
Commercial Route Driver
The Granite Group
12.2019 - 09.2020
Founder and Co-Owner
Constellation Beverage
09.2016 - 12.2019
Business Owner/Operator
The Gorham Grind
12.2005 - 05.2017