Carson Lyon

Front of House Employee (Cashier/Host/Prep)

Big Chicken

09.2022 - 11.2023

Enhanced customer satisfaction by providing attentive service and addressing inquiries in timely manner.
Maintained clean and welcoming environment for guests, contributing to positive dining experiences.
Assisted with menu development and updates, ensuring accurate descriptions and highlighting specials.
Contributed to team efficiency by promptly completing side work tasks during downtime periods.
Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration.
Performed opening and closing duties diligently, ensuring restaurant was ready for optimal operations each day.
Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
Supported marketing team by providing feedback on promotional materials and suggesting ideas for special events or holiday menus.
Established welcoming atmosphere by greeting each guest warmly.
Helped guests at tables when in need of assistance.
Accurately operated cash register to process customer payments.
Documented customer orders and conveyed special requests to kitchen staff.
Completed milkshakes and ice cream desserts for customers.
Filled out daily shift log to record amount of food prepared, used and leftover.
Delivered exceptional service as illustrated through multiple positive Yelp reviews.