Carson Mabe
Bozeman,MT
Summary
Experienced hospitality professional with a proven track record of consistently meeting goals through organized and efficient practices. Thrives under pressure and adapts quickly to new situations and challenges. Six years of dedicated experience in management, bringing a strong work ethic and attention to detail.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Wandering Buffalo
Bozeman, MT
06.2025 - Current
- Coordinate daily operations to ensure smooth workflow and guest satisfaction.
- Manage employee schedules and delegate tasks to optimize team performance.
- Inventory management, tracking stock levels and purchasing.
- Creat SOP’s and training documents
- Train new team member
- Responsible for recruitment and hiring
- Leading and coaching team members
- Collaborate with management on strategic planning and business development efforts.
- Finding new partnerships and creating new ideas
- Assist the general manager with daily admin tasks
Assistant General Manager
Home2 Suites by Hilton Hotel
Bozeman, Montana
10.2024 - Current
- Hired and trained all opening staff for the hotel
- Coordinated and assisted setting up the Hotel during and after construction
- Facilitated communication between departments to ensure seamless operations.
- Monitored inventory levels and ordered supplies to maintain optimal stock.
- Oversaw payroll preparation and administration for staff.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Oversaw front office, F&B, maintenance, and housekeeping operations.
Director of Housekeeping
Outbound Mammoth
02.2024 - 09.2024
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Successfully addressed guest concerns regarding housekeeping matters in a timely manner, leading to increased repeat business.
- Championed environmental sustainability efforts within the department by adopting eco-friendly cleaning practices and reducing energy consumption where possible.
- Streamlined inventory management processes, reducing waste and ensuring consistent availability of necessary supplies.
- Coordinated scheduling and staffing to accommodate fluctuating occupancy rates, maximizing efficiency and minimizing labor costs.
- Oversaw renovations projects in collaboration with maintenance teams, ensuring minimal disruption to guests during periods of construction.
- Implemented regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback for personal development.
- Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
Executive Housekeeping Manager
Big Sky Resort
10.2022 - 02.2024
- Developed and implemented hotel standard operating procedures for the housekeeping department.
- Trained and supervised a team of 25+ housekeepers in proper cleaning techniques and safety regulations.
- Ordered supplies, equipment, and chemicals necessary for daily operations.
- Monitored budget spending for the housekeeping department.
- Conducted daily walk throughs and inspections of guest rooms and public spaces.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Monitored daily performance of staff, providing feedback, coaching and guidance as needed.
Vacation Rentals, Housekeeping Manager
Big Sky Resort
07.2020 - 10.2022
- Managed 10-20 housekeepers, overseeing hiring, training, and professional growth of team
- Carried out day-to-day duties accurately and efficiently
- Created work schedules as well as daily schedules
- Maintained payroll weekly, along with other admin responsibilities
- Creation and demonstration of all training materials
- Identified issues, analyzed information and provided solutions.
Vacation Rentals, Assistant Housekeeping Manager
Big Sky Resort
02.2020 - 07.2020
- Quickly learned new skills and applied them to daily tasks
- Participated in continuous improvement by generating suggestions, and engaging in problem solving activities to support teamwork
- Created a overall great guest and employee experience.
Education
Cottonwood
AlabamaSkills
- Communication skills
- Time management
- Leadership
- Guest service
- Microsoft excel
- Microsoft word
- Computer literacy
- Staff Management
- Sanitation protocols
- Reservations systems
- Operational coordination
Additional Information
Experience with SMS, HMS, PEP,and Opera reservations systems.
Timeline
Assistant General Manager
Wandering Buffalo
06.2025 - Current
Assistant General Manager
Home2 Suites by Hilton Hotel
10.2024 - Current
Director of Housekeeping
Outbound Mammoth
02.2024 - 09.2024
Executive Housekeeping Manager
Big Sky Resort
10.2022 - 02.2024
Vacation Rentals, Housekeeping Manager
Big Sky Resort
07.2020 - 10.2022
Vacation Rentals, Assistant Housekeeping Manager
Big Sky Resort
02.2020 - 07.2020
Cottonwood