Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carson Maltsbarger

Olathe,KS

Summary

I am passionate about working with computer hardware and software. So far I have been self taught and am eager to learn more about components, accessories, trouble shooting, and different operating systems. I'm also a self taught guitarist and love music and analog technology. I plan to attend Johnson County Community College in the Fall of 2025, to study AI and Information Technology.

Overview

7
7
years of professional experience

Work History

Service Desk Technician III

SelectQuote
Overland Park, KS
11.2022 - Current
  • Maintained up-to-date case documentation for future reference.
  • Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
  • Conducted remote diagnostics to identify and solve technical problems.
  • Assisted customers with password resets, account unlocks, and security settings adjustments.
  • Provided technical assistance and support to end users for hardware, software, network and peripheral issues.
  • Supported customers with online billing, access, and account issues.
  • Participated in knowledge transfer sessions with other technicians to share best practices in problem solving techniques.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Developed training materials and procedures or trained users in proper use of hardware or software.
  • Responded to incoming calls from customers regarding their technical queries.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.
  • Assisted with the installation of new software applications, operating systems and hardware components on user workstations.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Monitored Service Desk queues, responded to inquiries and documented resolutions within established SLAs.
  • Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
  • Maintained positive working relationship with fellow staff and management.

Tablet Repair Technician

Iresq
Olathe, KS
06.2021 - Current
  • Diagnosed and repaired mechanical issues according to industry standards
  • Performed system and component failure analysis using diagnostic troubleshooting techniques
  • Utilized equipment to perform rework on defective components
  • Reassembled equipment, completing inspections, testing or repairs
  • Followed repair processes, driving high quality and short cycle time
  • Identified engineering documentation and maintenance manuals to assess design configuration and conduct repair actions
  • Communicated with management, engineering and quality departments to solve technical repair problems
  • Examined machines and equipment to diagnose or make repairs
  • Worked with the senior technician to inspect and validate repair parts
  • Tested parts and mechanisms to meet tolerances and product specifications
  • Read and understood diagrams and schematics to accurately perform repairs
  • Repaired and performed quality testing of products to meet established specifications

Stockman

Hobby Lobby
Olathe, KS
08.2020 - 06.2021
  • Stocking inventory
  • Processing freight
  • Assisting customers with their needs
  • Unpacking and preparing merchandise

Roofer

Rays Roofing & Repair
Olathe, KS
04.2018 - 08.2019
  • Repaired and replaced all types of roof membrane, sub roofing, sheathing and base materials
  • Maintained and repaired roofing tools and equipment
  • Repaired and maintained surface materials to make building exteriors weatherproof and waterproof

Education

GED -

Johnson County Community College
Overland Park, KS
11.2019

Skills

  • Building friends and family their own personal computers
  • Replacing mobile device screens and batteries as well as other faulty components
  • Hosting and administering game servers for friends
  • Setting up home networks and troubleshooting network related problems
  • Familiarity with different operating systems such as, Windows 10, Mac OS, and Linux
  • Installing multiple mobile and desktop operating systems for various devices
  • Using Windows command line as well as other terminals to carry out tasks
  • Helping friends and family troubleshoot driver and software related problems over phone
  • Troubleshooting various hardware components
  • Replacing and soldering mechanical keyboard switches as well as electric guitar pickups
  • Electric guitarist for 8 years
  • Replaced electric guitar amplifier valves
  • Using software and assets for modding video games
  • Assisting co workers with possible repair plans and strategies

Timeline

Service Desk Technician III

SelectQuote
11.2022 - Current

Tablet Repair Technician

Iresq
06.2021 - Current

Stockman

Hobby Lobby
08.2020 - 06.2021

Roofer

Rays Roofing & Repair
04.2018 - 08.2019

GED -

Johnson County Community College

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Carson Maltsbarger