Selcuk Nalbantoglu
Webster,NY
Summary
Goal-Oriented, Friendly, and Driven individual with 4+ years of fitness training experience. 3+ years of customer service experience, considered a highly reliable and committed employee. Always devoted and excited to help out with customer's issues.
Overview
3
3
years of professional experience
Work History
Service Desk Associate
Hegedorns Market
Webster, NY
07.2019 - Current
- Engaged in user support interactions via telephone, chat and email platforms.
- Resolved common user concerns by utilizing preset issue resolution scripts.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Front End Cashier
Hegedorns Market
Webster, NY
12.2018 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Maintained organized and orderly front end and removed carts, baskets and debris.
Stocker
Hegedorns Market
Webster, NY
06.2021 - Current
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Unloaded daily delivery trucks before store opened in order to quickly remove and stage products.
- Blocked and faced products on displays and shelves in accordance with company policy.
Education
Bachelor of Science - Exercise Science
SUNY College At Brockport
Brockport, NY05.2024
Skills
- 4 years of exercise/weight lifting experience
- Unofficial personal training experience - help friends/family reach their fitness goals
- Weight Control Guidance
- Handling Customer Complaints
- Passion for fitness/weight lifting
Languages
Turkish
Native or Bilingual
English
Native or Bilingual
Timeline
Stocker
Hegedorns Market
06.2021 - Current
Service Desk Associate
Hegedorns Market
07.2019 - Current
Front End Cashier
Hegedorns Market
12.2018 - Current
Bachelor of Science - Exercise Science
SUNY College At Brockport