Goal-Oriented, Friendly, and Driven individual with 4+ years of fitness training experience. 3+ years of customer service experience, considered a highly reliable and committed employee. Always devoted and excited to help out with customer's issues.
Overview
3
3
years of professional experience
Work History
Service Desk Associate
Hegedorns Market
Webster, NY
07.2019 - Current
Engaged in user support interactions via telephone, chat and email platforms.
Resolved common user concerns by utilizing preset issue resolution scripts.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Front End Cashier
Hegedorns Market
Webster, NY
12.2018 - Current
Helped customers complete purchases, locate items and join reward programs.
Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Maintained organized and orderly front end and removed carts, baskets and debris.
Stocker
Hegedorns Market
Webster, NY
06.2021 - Current
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Unloaded daily delivery trucks before store opened in order to quickly remove and stage products.
Blocked and faced products on displays and shelves in accordance with company policy.
Education
Bachelor of Science - Exercise Science
SUNY College At Brockport
Brockport, NY
05.2024
Skills
4 years of exercise/weight lifting experience
Unofficial personal training experience - help friends/family reach their fitness goals