Gregory Hutchins
Virginia Beach,VA
Summary
- 10 years active duty service in US Navy as a Boatswains Mate Second Class Petty Officer
- Prevously assigned to Japan, Florida, Okinawa, Little Creek, and Portsmouth VA.
- Dedicated customer service and quality assurance team leader for over 4 years st Portsmouth Naval Hospital
- Certified specialist in fitness and health
- Enthusiastic and motivated team supervisor with over 10 years experience in security and customer service roles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Team Lead
US Navy
Portsmouth, VA
10.2020 - Current
- Consistently sought ways to improve processes and services provided.
- Used Microsoft Office to keep records of customer interactions, customer accounts, and file documents.
- Responded to over 6,153 customer requests, offering excellent support and tailored recommendations to address needs.
- Reviewed customer survey results periodically to identify patterns of dissatisfaction and address them proactively within the team.
- De escalated multiple hostile and agitated customers ensuring a positive and friendly experience.
- Trained and supervised 22 active duty service members in duties and responsibilities in accordance with naval instruction.
Boatswain's Mate
U.S. Navy
03.2014 - Current
- As a Boatswains Mate Third Class Petty Officer completed over 40,000 work hours out to sea over 5 years
- Supervised and trained over 400 Junior Enlisted Sailors
- Steered 3 warships out to sea in hazardous weather conditions, resulting in safe navigation
- Conducted over 2,000 flight operations
- Completed over 400 underway vessel to vessel supply transfers while out to sea
- Successfully trained and conditioned 115 junior sailors in proper fire fighting procedures
- Achieved two Navy and Marine Corps Achievement Medals for outstanding work performance.
Education
Fitness And Nutrition - Health And Fitness
Penn Foster Career School
Scranton, PA03.2024
GED -
Tallwood High School
Virginia Beach, VA07.2012
Skills
- Leadership (8years)
- Security (3 years)
- DoD Experience (10 years)
- Military Experience (10 years)
- Conflict Management (9 years)
- Quality Assurance (4 years)
- Supervising Experience (8 years)
- Group fitness (8 years)
- Heavy lifting (8 years)
- Exercise planning (7 years)
- Communication skills (10 years)
- Forklift
- Time Management (10 years)
- English (10 years)
- Writing skills (10 years)
- Help Desk (4 years)
- Active Directory (4 years)
Certification
- Firefighter I, 11/2015, Present, Qualified Fire Team Member onboard Naval Vessels. Qualified in hose handling, accessing hazardous areas resulting in safe personal evacuation. Outstanding Team Communication. Certified in Fire Fighting Procedures
- Basic Life Support (BLS), 03/2021-03/2023. 01/2024-01/2026
- Secret Security Clearance, 03/2014- 10/2024
- Customer Service, 10/2020 - Present, Assisting over 200 customers daily in directions to appointments. De escalating frustrated customers. Assisting locating elderly patients. Addressing any and all concerns of customers
- Secret Clearance, 03/2014, 10/2024
- Fitness and Nutrition, current
Military Service
United States Navy, United States, Petty Officer Third Class, 03/2014, Present, Enlisted into active duty 24 Mar 2014. Stationed onboard USS George Washington 2014-2015. USS Ronald Reagan 2015-2017. USS Fort McHenry 2017-2019. Assigned to Little Creek Port Operations in Norfolk Virginia 2019-2020. Currently stationed at Navy Medical Center Portsmouth attached to the USNS COMFORT. As a Boatswains Mate Third Class Petty Officer I have completed over 40,000 work hours out to sea over 5 years. Boatswains Mates are known for long work hours and attention to detail. Some qualifications and traits are: ability to work as a unit, properly and effectively communicate with others, set the example as a leader, ability to take criticism, planning and properly executing the work day, ability to ask for assistance when needed, able to train and motivate self and team members, hold personal accountability, set the standard for professionalism, have the confidence and responsibility to accomplish any task unsupervised correctly, and in a timely fashion, heavy lifting, machine operations (I.E Crane Operator, JLG Operator, Winch Controller, Boat Davit Operator, Anchor Windlass Controller, Sliding Padeye Operator). As a Boatswains Mate was able to: Successfully operate the anchor windlass system, stand rotating watch schedule from the hours of 2:00am-7:00am, 7:00am-12:00pm, 12:00pm-4:00pm, 4:00pm-8:00pm, 8:00pm-12:00am, 12:00am-2:00am, helmed 3 warships out to sea in hazardous weather conditions, resulting in safe navigation, conducted over 2,000 flight operations, completed over 400 ship to ship supply transfers while out to sea, successfully trained and conditioned 115 junior sailors in proper fire fighting procedures. During Naval Career, also obtained numerous certifications including: Level 1 Security Clearance, Qualified Expert Sharpshooter with M9 service pistol / M16 Service Rifle, Qualified Marksman with Mossberg 500 shotgun, Fire Team Leader, Armed Security Sentry, Crane SignalMen, Underway Replenishment SignalMen, Mooring Line Handler, Underway Replenishment Rigger, Underway Replenishment Captain, Boatswains Mate of the Watch. Temporarily assigned to Security Division for 17 months. Responsibilities included gate access control and late night security patrol. Conducting over 5,000 hours on foot patrols with 40 pound security gear (armored vest, Kevlar helmet, knee pads, M16 Service Rifle with loaded magazine, M9 Service Pistol with loaded magazine.). As a Security Sentry; instrumental in completing 318 training drills exercising attention to detail, team work, strategy, and critical thinking skills. Commendations: (2) Navy Marine Corps Achievement Medal, Blue jacket of the Quarter nominee.
Timeline
Customer Service Team Lead
US Navy
10.2020 - Current
Boatswain's Mate
U.S. Navy
03.2014 - Current
Fitness And Nutrition - Health And Fitness
Penn Foster Career School
GED -
Tallwood High School