Carson Marshall
Charlotte,NC
Summary
Motivated and detail-oriented individual eager to embark on a new career path. Possess strong organizational skills, excellent communication abilities, and willingness to learn and grow in a fast-paced environment. Able to handle multiple tasks simultaneously and collaborate effectively with team members to achieve company goals. Seeking an opportunity to contribute to a dynamic organization, and develop valuable skills
Overview
5
5
years of professional experience
Work History
DCC Operator I
Duke Energy
Charlotte, NC
04.2025 - Current
- Maintained accurate logs of all communications and dispatch activities.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Engineer Design Associate
Duke Energy
08.2023 - 08.2024
- Developed and maintained comprehensive documentation processes for standardized work orders, ensuring accurate capture of critical information to facilitate seamless future reference and effective field operations.
- Coordinate with multiple engineers simultaneously, utilizing advanced work order management techniques to ensure on time completion of deliverables, and cross-departmental tasks.
- Developed strong relationships with customers and builders, resulting in improved communication and coordination for all projects.
- Addressed and resolved customer complaints for the engineers through research and developing customized solutions, resulting in an increase customer satisfaction rating.
Expeditor
Sumter Utilities
12.2022 - 07.2023
- Coordinate with multiple teams within the corporations to ensure each project maintained accurate times lines, materials, and workflow.
- Coordinated project logistics, including scheduling, resource allocation, and budget management to achieve project goals.
- Acted as an integral point of contact between construction crews and Duke Energy team to entire successful completion of projects.
Early Intervention Specialist
Meeting Milestone
05.2022 - 12.2022
- Conducted regular assessment to track students' academic progress and documented individualized goals for students.
- Gathered, organized, and analyzed data on students needs and progress.
- Implemented tracking systems to evaluate achievements and areas in need of improvement.
- Created interactive instructional material tailored to diverse learning styles, enhancing student engagement and comprehension.
- Designed and implemented behavioral support strategies for students.
Data Entry Associate
Rutherford County Health Dept
05.2021 - 08.2021
- Efficiently scanned and indexed documents daily, ensuring accurate record-keeping in database system.
- Implemented a streamlined document scanning process, resulting on increased accuracy.
- Achieved highest accuracy rate in data entry by meticulously inputting and verifying information in company database.
- Experienced in verifying and correcting data discrepancies, and created detailed reports with data collected.
Education
Electrical Engineering Technology -
Isothermal Community College
10.2024 - 04.2025
Bachelor of Science - Elementary Education
Western Carolina University
Skills
- Maximo
- Microsoft Office Suite
- SAP
- Teams
- Data Entry
- Creative Problem Solving
- Customer Support
- Written & Oral Communication
- Time Management
- DOMS
- ARCOS
- ARGUS
Training
- PGO_DDE Level 1 Engineering Training, Duke Energy
- Maximo / Boud Training, Duke Energy
Timeline
DCC Operator I
Duke Energy
04.2025 - Current
Electrical Engineering Technology -
Isothermal Community College
10.2024 - 04.2025
Engineer Design Associate
Duke Energy
08.2023 - 08.2024
Expeditor
Sumter Utilities
12.2022 - 07.2023
Early Intervention Specialist
Meeting Milestone
05.2022 - 12.2022
Data Entry Associate
Rutherford County Health Dept
05.2021 - 08.2021
Bachelor of Science - Elementary Education
Western Carolina University