Carson Montgomery
Rosedale,MD
Summary
Productive and efficient Mental Health Worker skilled in crisis intervention, patient advocacy, and therapeutic communication. Excel in empathetic listening, patience, and resilience to deliver superior support and care in diverse mental health settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mental Health Worker
Sheppard Pratt Hospital
Baltimore, MD
08.2023 - Current
- Provided crisis intervention services in emergency situations.
- Assessed clients' mental health, abilities and disabilities to develop individualized treatment plans.
- Collaborated with psychiatrists and medical professionals to ensure optimal client care.
- Counseled patients on how to identify triggers that lead to negative behaviors or emotions.
- Encouraged clients to set personal goals related to their mental health recovery process.
- Educated patients about available resources such as community programs, support groups and housing options.
- Actively listened to clients' concerns while providing empathy and understanding during therapy sessions.
- Assisted individuals suffering from substance abuse problems by connecting them with drug rehabilitation programs.
- Adapted therapeutic approaches based on each patient's unique needs and preferences.
- Identified potential warning signs of suicide risk among patients who are at high risk for self-harm.
- Implemented behavior modification techniques designed to improve communication skills among children diagnosed with autism spectrum disorder.
- Adhered to HIPAA confidentiality requirements by safeguarding files.
- Collected information about clients through interviews, observation, or tests.
- Reviewed records to evaluate mental or physical condition of client or patient.
- Engaged patients in therapeutic activities to promote social skills and community integration.
- Assisted patients in developing life skills for improved independence.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Prepared and maintained required treatment records and reports.
Dietetic Clerk
Sheppard Pratt Hospital
Baltimore, MD
05.2021 - 08.2023
- Communicated with customers and employees to answer questions or explain information.
- Selected and compiled relevant information and resources for clients to support individuals in overcoming mental and emotional problems.
- Adhered to HIPAA confidentiality requirements by safeguarding files.
- Collected information about clients through interviews, observation or tests.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Maintained order and cleanliness of work areas to conform with health codes.
- Monitored inventory to keep adequate stock of food items and supplies.
- Operated cash register to process cash, check and credit card transactions.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Maintained safe food handling practices to prevent germ spread.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Host
Oak Crest Retirement Community
Baltimore, MD
05.2018 - 07.2020
- Greeted guests and gathered information to seat groups or place on waitlist.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Notified server after seating parties in section to facilitate prompt service.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Cleaned tables and chairs to prepare dining area for next customers.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Trained new employees on restaurant procedures and plating techniques.
- Trained new employees to perform duties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
High School Diploma -
Overlea High School & Academy of Finance
Baltimore, MD06.2020
Skills
- Customer Satisfaction
- Data Gathering
- Team Collaboration
- Problem Solving
- Peer Relationships
- Infection Control Procedures
- Medical Terminology Knowledge
- Collecting Specimens
- Critical Thinking
- Friendly, Positive Attitude
- Safety and risk assessments
- Suicide Prevention
- Crisis Intervention
- Patient support
- Patient Evaluation
- Conflict de-escalation
- Stress management techniques
- ADL Assistance
- Care Delivery
Certification
- CPR/AED Certification
- Crisis Prevention Intervention (CPI) Certificate - Crisis Prevention Institute.
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association.
Languages
asl
Limited
Timeline
Mental Health Worker
Sheppard Pratt Hospital
08.2023 - Current
Dietetic Clerk
Sheppard Pratt Hospital
05.2021 - 08.2023
Host
Oak Crest Retirement Community
05.2018 - 07.2020
- CPR/AED Certification
- Crisis Prevention Intervention (CPI) Certificate - Crisis Prevention Institute.
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association.
High School Diploma -
Overlea High School & Academy of Finance
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