Carson Pozas
Chico,CA
Summary
Dynamic professional with extensive experience in customer service and team training within fast-paced environments. Known for effectively managing high-volume shifts and streamlining operations to boost order accuracy and speed. Eager to leverage skills in a leadership role to drive exceptional service.
Overview
6
6
years of professional experience
Work History
Barista Shift Lead
Dutch Bros
Chico, CA
03.2024 - Current
- Led team during high-volume shifts, ensuring efficient service and customer satisfaction.
- Trained new baristas on beverage preparation and customer interaction skills.
- Streamlined workflow processes to enhance order accuracy and speed of service.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Movie Theater Employee
Cinemark
Chico, CA
05.2020 - 03.2024
- Provided exceptional customer service, enhancing guest experiences and ensuring satisfaction.
- Assisted in training new employees on operational procedures and customer engagement techniques.
- Collaborated with team members to ensure smooth operations during peak movie seasons and special events.
- Addressed customer concerns promptly, leading to timely resolutions and increased satisfaction levels.
Education
Bachelor of Science - Painting
California State University
CA05-2026
High School Diploma -
Pleasant Valley High School
Chico, CA06-2022
Skills
- Critical thinking
- Task delegation
- Schedule coordination
- Team leadership
- Decision-making
- Relationship building
Accomplishments
- Dean’s Special Choice Award, CSU Student Juried Art Show — 2026
- First Place, Butte County Office of Education Art Show — 2022, 2023
- Best of Show, Butte College Student Art Exhibition — 2024
Timeline
Barista Shift Lead
Dutch Bros
03.2024 - Current
Movie Theater Employee
Cinemark
05.2020 - 03.2024
Bachelor of Science - Painting
California State University
High School Diploma -
Pleasant Valley High School