Leona Porter
Harris,MN
Summary
Dynamic and results-driven professional with extensive experience at Caribou Coffee, excelling in team leadership and customer service. Proven ability to train staff effectively while ensuring operational excellence. Skilled in project management and food safety compliance, consistently enhancing team performance and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Barista Shift Lead
Caribou Coffee
Rosemount, Minnesota
09.2021 - 12.2025
- Trained new baristas on beverage preparation and customer service standards.
- Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
- Supervised barista team during peak hours to ensure smooth operations.
Kitchen Cook
Buffalo Wild Wings
Apple Valley, MN
05.2023 - 05.2024
- Maintained the cleanliness and organization of kitchen workstations.
- Prepared and cooked menu items according to restaurant standards.
- Checked the temperatures of ovens, grills, fryers, and other cooking equipment.
- Cultivated original menu items, precisely executing them to refresh the meal portfolio periodically.
Head Usher
Emagine Theaters
Eagan, Minnesota
07.2020 - 09.2022
- Supervised usher team to ensure smooth theater operations.
- Managed the ticket-scanning process to optimize entry flow.
- Monitored cleanliness and organization of auditorium areas throughout shifts.
Education
Associate of Arts - Journallism
Alexandria Technical College
Alexandria, Minnesota, MN12-2026
High School Diploma -
Eagan Highschool
Eagan, MN09-2019
Skills
- Customer service
- Team leadership
- Effective communication
- Training and development
- Project management
- Time management
- Computer skills
- Food safety compliance
- POS system operation
- Team building
- Critical thinking
- Logical reasoning
- Analytical thinking
- Strategic planning
- Creative writing
- Grammar usage
- Effective writing
- Journalism
Languages
English
Native/ Bilingual
French
Limited
Affiliations
Eagan Newspaper Writer - 2022
Timeline
Kitchen Cook
Buffalo Wild Wings
05.2023 - 05.2024
Barista Shift Lead
Caribou Coffee
09.2021 - 12.2025
Head Usher
Emagine Theaters
07.2020 - 09.2022
Associate of Arts - Journallism
Alexandria Technical College
High School Diploma -
Eagan Highschool