Carson Wall
Georgetown,SC
Summary
Experienced housekeeper known for exceptional attention to detail and effective communication. Skilled in implementing cleaning protocols and training new team members. Committed to maintaining high cleanliness standards and enhancing client satisfaction.
Overview
14
14
years of professional experience
Work History
Cleaner
Self-employeed
04.2015 - Current
- Maintained cleanliness and sanitation standards in residential properties.
- Utilized various cleaning equipment and products effectively for optimal results.
- Developed customized cleaning plans based on client preferences and requirements.
- Trained new cleaners on efficient techniques and safety protocols.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Secretary's Assistant
Prince George Health Care Center
05.2016 - 05.2017
- Managed scheduling and correspondence for senior management, ensuring efficient communication across departments.
- Organized and maintained confidential files, enhancing information retrieval processes for staff.
- Coordinated meetings and events, facilitating logistics to support team objectives effectively.
- Assisted in budgeting and financial tracking, contributing to accurate reporting and resource allocation.
- Expedited document processing by utilizing office equipment such as scanners, photocopiers, and fax machines with proficiency.
- Kept sensitive information secure through proper handling of confidential documents according to established policies and procedures.
- Provided exceptional customer service while greeting visitors at reception or via phone calls, directing them appropriately within the organization.
Waitress
Carolina Wings & Rib House
01.2012 - 01.2015
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Trained new staff on menu knowledge and service protocols to enhance team performance.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Resolved customer complaints promptly, maintaining positive dining experiences and loyalty.
- Implemented suggestions for improving service efficiency, resulting in enhanced workflow.
- Maintained cleanliness and organization of dining area, contributing to overall restaurant ambiance.
- Assisted in inventory management by monitoring stock levels and reporting shortages to management.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
Education
High School Diploma -
Georgetown High School
Georgetown, SCSkills
- Cleaning and sanitizing
- Sweeping and mopping
- Housekeeping
- Customer service
Timeline
Secretary's Assistant
Prince George Health Care Center
05.2016 - 05.2017
Cleaner
Self-employeed
04.2015 - Current
Waitress
Carolina Wings & Rib House
01.2012 - 01.2015
High School Diploma -
Georgetown High School