Carson Wright
Newland,NC
Summary
Detail-oriented insurance agent with a strong background in account management and data entry. Skilled in navigating complex claims processes, ensuring clients receive fair resolutions while maintaining compliance with industry regulations.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work History
Insurance Agent
Cardinal Insurance, LLC.
05.2022 - Current
- Analyzed clients' insurance needs to recommend appropriate coverage options and provided comprehensive protection.
- Processed policy applications and renewals efficiently, maintaining accuracy in documentation and compliance with regulations.
- Collaborated with underwriters to assess risk factors and determine eligibility for various insurance products.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
- Monitored changes in the insurance industry to stay compliant with relevant laws and regulations.
- Enhanced customer satisfaction with prompt resolution of billing issues and inquiries.
- Kept accurate records for clients using Vertafore's AMS360.
Dental Receptionist
Piedmont Dental Associates
01.2022 - 05.2022
- Managed patient scheduling and appointment reminders to enhance office efficiency.
- Processed patient insurance claims, ensuring accuracy and compliance with industry standards.
- Resolved patient inquiries and concerns, fostering a positive office environment.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
Kitchen Staff Member
Chick-fil-A
09.2019 - 11.2021
- Operated kitchen equipment to prepare food items efficiently and safely.
- Maintained cleanliness and organization of kitchen area in compliance with health standards.
- Collaborated with team members to ensure timely service during peak hours.
- Trained new staff on food preparation processes and safety protocols.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
Kitchen Staff Member
Sandee's Cafe
01.2019 - 09.2019
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
Chiropractic Office Assistant
Northwest Chiropractic
10.2018 - 02.2019
- Managed patient scheduling and appointment reminders to enhance office efficiency.
- Coordinated patient intake processes, ensuring accurate data collection and documentation.
- Facilitated collaboration between chiropractic staff and patients to optimize treatment plans and outcomes.
- Managed financial transactions accurately, reconciling day-to-day receipts from cash payments or insurance claims reimbursements.
- Assisted chiropractors in delivering quality care through thorough patient record-keeping and documentation.
- Maintained confidentiality of sensitive patient information while adhering to HIPAA regulations at all times.
- Enhanced patient experience by consistently maintaining a clean, welcoming environment within the reception area.
Education
High School Diploma -
Avery County High School
Newland, NC06-2018
Skills
- Licensed insurance agent
- Property and casualty insurance
- Sales quotes
- Account management
- Client relations
- Customer service
- Appointment scheduling
- Front desk operations
- Data entry
- HIPAA compliance
- Professionalism and ethics
Certification
- Property & Casualty License - [2022- Current]
Languages
English
Native or Bilingual
Timeline
Insurance Agent
Cardinal Insurance, LLC.
05.2022 - Current
Dental Receptionist
Piedmont Dental Associates
01.2022 - 05.2022
Kitchen Staff Member
Chick-fil-A
09.2019 - 11.2021
Kitchen Staff Member
Sandee's Cafe
01.2019 - 09.2019
Chiropractic Office Assistant
Northwest Chiropractic
10.2018 - 02.2019
High School Diploma -
Avery County High School