Carson White
Graded Collectibles Coordinator
Irving
Summary
Accomplished retail professional with a proven track record of driving business growth, leading high-performing teams, and implementing data-driven solutions. Experienced in cross-functional collaboration with departments including customer service, learning & development, private label, store operations, and customer service to build out new business initiatives. Skilled in Excel and data management, process development, and training creation. Focused on improving operational efficiency and revenue growth.
Overview
5
5
years of professional experience
Work History
Graded Collectibles Coordinator
GameStop
11.2024 - Current
- Collaborated with OMS Tech, Store Tech, Store Ops, Customer Service, IT, Loss Prevention, Inventory Control, Accounting, Process Development, and ROC/DC Operations to build out the Graded Collectibles Department
- Implemented testing of new software, reports, and processes, providing actionable feedback to senior leadership to optimize operations
- Recommended products, tech-enabled services, process improvements, and alternative revenue streams, contributing to business growth
- Developed standard operating procedures, training documents, and instructional videos to support departmental efficiency and knowledge transfer
Store Leader
[Company Name]
01.2022 - 01.2023
- Managed field testing of new products and services at a test store location, providing insights and feedback on products, events, and pilot programs.
- Developed training documents and instructional videos on graded collectibles inspection and trade-ins for regional teams.
- Pivoted store business to collectibles, exceeding contribution profit plan by 350% (FY24).
- Executed Pokémon Trade N Play events, driving sales for higher-margin products (FY24).
- Selected as one of ten Store Leaders for the Inaugural Store Leader Think-Tank; developed and presented over a dozen business-driving ideas to senior leadership.
Assistant Store Leader/Senior Guest Advisor/Seasonal
[Company Name]
01.2021 - 01.2022
- Provided direct leadership, support, and guidance to store personnel; motivated team to meet sales objectives and strengthen brand awareness through mentoring and training.
- Analyzed individual team performance, delivering weekly feedback and actionable development plans.
- Supported daily store operations to ensure an exceptional shopping experience for all guests.
- Prioritized outstanding customer service; recognized on the Santa’s Nice List 2022.
- Drove performance of self and team, achieving top-performing store in the district (Q1 FY22).
Education
BBA - Economics
University of North Texas
Denton, TX 05.2001 -
Skills
- Leadership & Training Development
- Cross-Functional Collaboration & Communication
- Data Management & Reporting
- Process Optimization & SOP Development
- Event Planning & Execution
- Customer Service Excellence
- Pilot Program Execution
Software
- PowerBi
- Outlook
- Microsoft Office
- Main Menu
- Metabase
- AppStream Guest Care
- Asana
Timeline
Graded Collectibles Coordinator
GameStop
11.2024 - Current
Store Leader
[Company Name]
01.2022 - 01.2023
Assistant Store Leader/Senior Guest Advisor/Seasonal
[Company Name]
01.2021 - 01.2022
BBA - Economics
University of North Texas
05.2001 -
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