Carter Busby
Massillon
Summary
Dynamic and results-oriented professional with a proven track record at Leppo Rents, where I honed skills in organization and communication. Excelled in establishing customer relationships and streamlining processes, significantly enhancing operational efficiency. Demonstrates exceptional time management and a commitment to exceeding expectations, leveraging both hard and soft skills to achieve business objectives.
Overview
15
15
years of professional experience
Work History
Rental Manager
Leppo Rents
Bobcat Of Wooster
11.2021 - Current
- Established and maintained strong relationships with customers to better understand their rental needs.
- Collaborated with the utility department to create an efficient yard flow that benefits both our customers and all departments.
- Developed a process with the RSR role to improve communication and speed regarding each other's rental needs.
- Effectively communicated customer damage / accounts receivable issues with customers.
Parts Specialist
Leppo Rents
Bobcat Of Canton
01.2020 - 11.2021
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Utility
Leppo Rents
Bobcat Of Tallmadge
05.2018 - 01.2020
- Cleaned equipment, maintained yard flow.
- Communicated closed with the rental counter and rental technicians on any issues regarding equipment going out & coming back.
- Established relationships with new and returning customers
- Helped all drivers and salesmen load and unload equipment to get them on the road again.
- Understood my role and the importance of being efficient.
Sales Associate
Officemax
North Canton
01.2010 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Worked closely with the store manager in understanding the importance of product placement and cleanliness.
Education
Associate of Applied Science - Mechanical Engineering
Stark State College
North Canton05-2020
Skills
- Organization
- Time management
- Attention to detail
- Communication
- Confidence
- Decision-making
Timeline
Rental Manager
Leppo Rents
11.2021 - Current
Parts Specialist
Leppo Rents
01.2020 - 11.2021
Utility
Leppo Rents
05.2018 - 01.2020
Sales Associate
Officemax
01.2010 - 08.2017
Associate of Applied Science - Mechanical Engineering
Stark State College