Carter Busby
Massillon
Summary
Dynamic and results-oriented professional with a proven track record at Leppo Rents, where I honed skills in organization and communication. Excelled in establishing customer relationships and streamlining processes, significantly enhancing operational efficiency. Demonstrates exceptional time management and a commitment to exceeding expectations, leveraging both hard and soft skills to achieve business objectives.
Overview
15
15
years of professional experience
Work History
Rental Manager
Leppo Rents
11.2021 - Current
- Established and maintained strong relationships with customers to better understand their rental needs.
- Collaborated with the utility department to create an efficient yard flow that benefits both our customers and all departments.
- Developed a process with the RSR role to improve communication and speed regarding each other's rental needs.
- Effectively communicated customer damage / accounts receivable issues with customers.
Parts Specialist
Leppo Rents
01.2020 - 11.2021
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Utility
Leppo Rents
05.2018 - 01.2020
- Cleaned equipment, maintained yard flow.
- Communicated closed with the rental counter and rental technicians on any issues regarding equipment going out & coming back.
- Established relationships with new and returning customers
- Helped all drivers and salesmen load and unload equipment to get them on the road again.
- Understood my role and the importance of being efficient.
Sales Associate
Officemax
01.2010 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Worked closely with the store manager in understanding the importance of product placement and cleanliness.
Education
Associate of Applied Science - Mechanical Engineering
Stark State College
North Canton05-2020
Skills
- Organization
- Time management
- Attention to detail
- Communication
- Confidence
- Decision-making
Timeline
Rental Manager
Leppo Rents
11.2021 - Current
Parts Specialist
Leppo Rents
01.2020 - 11.2021
Utility
Leppo Rents
05.2018 - 01.2020
Sales Associate
Officemax
01.2010 - 08.2017
Associate of Applied Science - Mechanical Engineering
Stark State College
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