Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carter Busby

Massillon

Summary

Dynamic and results-oriented professional with a proven track record at Leppo Rents, where I honed skills in organization and communication. Excelled in establishing customer relationships and streamlining processes, significantly enhancing operational efficiency. Demonstrates exceptional time management and a commitment to exceeding expectations, leveraging both hard and soft skills to achieve business objectives.

Overview

15
15
years of professional experience

Work History

Rental Manager

Leppo Rents
11.2021 - Current
  • Established and maintained strong relationships with customers to better understand their rental needs.
  • Collaborated with the utility department to create an efficient yard flow that benefits both our customers and all departments.
  • Developed a process with the RSR role to improve communication and speed regarding each other's rental needs.
  • Effectively communicated customer damage / accounts receivable issues with customers.

Parts Specialist

Leppo Rents
01.2020 - 11.2021
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.

Utility

Leppo Rents
05.2018 - 01.2020
  • Cleaned equipment, maintained yard flow.
  • Communicated closed with the rental counter and rental technicians on any issues regarding equipment going out & coming back.
  • Established relationships with new and returning customers
  • Helped all drivers and salesmen load and unload equipment to get them on the road again.
  • Understood my role and the importance of being efficient.

Sales Associate

Officemax
01.2010 - 08.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Worked closely with the store manager in understanding the importance of product placement and cleanliness.

Education

Associate of Applied Science - Mechanical Engineering

Stark State College
North Canton
05-2020

Skills

  • Organization
  • Time management
  • Attention to detail
  • Communication
  • Confidence
  • Decision-making

Timeline

Rental Manager

Leppo Rents
11.2021 - Current

Parts Specialist

Leppo Rents
01.2020 - 11.2021

Utility

Leppo Rents
05.2018 - 01.2020

Sales Associate

Officemax
01.2010 - 08.2017

Associate of Applied Science - Mechanical Engineering

Stark State College
Carter Busby