Carter Cook
Fort Wayne,IN
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Security Sales Consultant
Imperial Surveillance Inc.
09.2022 - Current
- Attended industry conferences and networking events to stay updated on market trends and expand professional network.
- Provided expert advice on security best practices, helping clients make informed decisions that improved their safety measures.
- Boosted sales of security products by conducting comprehensive client assessments and providing tailored recommendations.
- Implemented time management techniques effectively to maximize productivity while balancing multiple projects concurrently.
- Assisted in product development by conveying customer feedback directly to engineering teams, driving continuous improvements in the security portfolio offered.
Logistics Account Executive
TQL
08.2020 - 06.2022
- Negotiated favorable shipping rates with carriers, resulting in significant cost savings.
- Analyzed shipment data to identify trends, areas of improvement, and present recommendations for efficiency gains.
- Coordinated timely deliveries by closely monitoring shipment schedules and proactively addressing potential delays.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to shipments or account management.
Computer Sales Associate
Best Buy
06.2019 - 07.2020
- Assisted store management in creating visually appealing product displays that captured customer interest and highlighted key features of various computer systems.
- Enhanced customer experience by offering hands-on demonstrations of various computer systems and peripherals.
- Stayed up-to-date on industry trends and emerging technologies to provide knowledgeable advice for customers seeking the latest products.
- Promoted company loyalty programs and financing options to customers, resulting in increased repeat business and customer retention.
Office Assistant / IT Specialist
Eastern Indiana Management
07.2018 - 08.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Career Development Mentor
IUK
09.2017 - 12.2017
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
Education
Bachelor of Science - Software Development
Ivy Tech
Fort Wayne, IN06.2026
Skills
Goal-Oriented
Product Demonstration
Problem-Solving
Data Analysis
Mentoring and training
Customer Education
Timeline
Security Sales Consultant
Imperial Surveillance Inc.
09.2022 - Current
Logistics Account Executive
TQL
08.2020 - 06.2022
Computer Sales Associate
Best Buy
06.2019 - 07.2020
Office Assistant / IT Specialist
Eastern Indiana Management
07.2018 - 08.2019
Career Development Mentor
IUK
09.2017 - 12.2017
Bachelor of Science - Software Development
Ivy Tech
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