Enthusiastic Student with excellent skills in working in both team-based and independent capacities. Strong Foundation of sales skills and marketing background. Experienced in management and customer service, customer relations, and customer development. Bringing strong work ethic and excellent organizational skills to any setting. Competitive as well coming from a sport background as well.
Overview
1
1
year of professional experience
Work History
Management Trainee
Enterprise Holdings
Wilmington, NC
05.2023 - 08.2023
Learned company processes, procedures and employee role functions.
Provided on-the-job training to new employees in accordance with company standards.
Resolved customer issues efficiently to build loyalty.
Resolved client issues by delivering excellent customer service and maintaining positive attitude.
Made sure every customers needs were met
Conducted day to day sales on rentals and rental protections
Became top five in the state on sales performance for my position
Acquired business and management skills through various resources to update proficiency.
Assistant Store Manager
Ocracoke Fudge and Ice cream shop
Ocracoke, NC
05.2022 - 08.2022
Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Provided leadership support during peak business hours by motivating staff members to meet targets.
Oversaw aspects of maintenance, inventory, and daily activity management.
Maintained inventory by checking merchandise to determine levels.
Always had a can do attitude and met every customer with a smile
Managed finances during shift
Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.