Carter Donaldson
Aldie,VA
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Seven years of professional service skills with a reliable and strong work ethic applied every day. Detailed-oriented with great care and attention to detail at all times. Skilled with computer systems and programming languages.
Overview
7
7
years of professional experience
Work History
Service Technician
Valvoline Instant Oil
08.2023 - Current
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
- Delivered exceptional service quality through strong attention to detail in all aspects of vehicle care.
- Boosted repeat business by establishing rapport with customers and providing knowledgeable recommendations on vehicle preventative maintenance needs.
- Ensured customer trust with transparent communication about necessary services and repair costs.
Customer Service Representative
Uhaul Moving And Storage
06.2022 - 08.2023
- Assisted customers inside and outside of the U-Haul center with U-Haul products and services.
- Moving and hooking up U-Haul trailers to customer vehicles or U-Haul vehicles while ensuring all safety protocols are followed.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information regarding U-Haul products and services over the phone and in person.
- Cleaned and inspected equipment on the lot and performed regular routine maintenance on U-Haul vehicles.
- Prepared rental invoices and accepted rented equipment returns.
Lube Technician
Ted Britt Ford
02.2021 - 05.2022
- Performed standard preventative maintenance services on customers vehicles
- Reduced vehicle downtime for clients by performing thorough inspections and identifying necessary repairs.
- Delivered exceptional service quality through strong attention to detail in all aspects of vehicle care.
- Diligent record-keeping on service histories and upcoming maintenance needs.
Pizza Delivery Driver
Marcos's Pizza
03.2020 - 01.2021
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
Canine Handler
Dogtopia
09.2019 - 02.2020
- Contributed to client retention by consistently providing outstanding customer service to both clients and their pets.
- Maintained clean and organized boarding areas to promote animal wellbeing.
- Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
- Mixed and administered special food formulas and medicine to individual animals based on unique dietary and health needs.
Pizza Delivery Driver
Dominos
05.2019 - 08.2019
- Completed on-time deliveries by choosing most efficient routes utilizing GPS and knowledge of the area.
- Operated vehicle safely in highly congested areas with no traffic violations or collisions.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
Cashier
Harris Teeter
03.2017 - 03.2019
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
Associate of Science - Computer Science
Northern Virginia Community College
Sterling, VAHigh School Diploma -
John Champe High School
Aldie, VA06.2019
Skills
- Time tracking
- Preventive Maintenance and technical work
- Safety Procedures Adherence
- Customer Relations
- Problem-solving aptitude
- Work with Minimal Supervision
- Diagnostics expertise
- Software configuration
- Documentation And Reporting
- Analytical Thinking
- Flexible and Adaptable
- Regulatory Compliance
Timeline
Service Technician
Valvoline Instant Oil
08.2023 - Current
Customer Service Representative
Uhaul Moving And Storage
06.2022 - 08.2023
Lube Technician
Ted Britt Ford
02.2021 - 05.2022
Pizza Delivery Driver
Marcos's Pizza
03.2020 - 01.2021
Canine Handler
Dogtopia
09.2019 - 02.2020
Pizza Delivery Driver
Dominos
05.2019 - 08.2019
Cashier
Harris Teeter
03.2017 - 03.2019
Associate of Science - Computer Science
Northern Virginia Community College
High School Diploma -
John Champe High School
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