Jonathan Castillo
Leesburg,VA
Summary
Experienced service professional with a strong technical background and adept troubleshooting skills, proficient in efficiently managing maintenance and repair requirements. Specializes in Data Services, possessing the expertise to competently handle a wide range of routine tasks as well as navigate complex challenges with ease.
Overview
3
3
years of professional experience
Work History
Service Technician
Engineered Services
Sterling, VA
09.2023 - Current
- As a service technician at Engineered Services, our duty entails traveling to diverse locations to meticulously address technical issues with utmost dedication
- This role demands hands-on commitment and patience, fostering a profound appreciation and comprehension of technology's intricacies
- Through this experience, I've acquired a wealth of skills poised to benefit me in future endeavors.
Data Technician
Digital Realty
Ashburn, VA
07.2022 - 08.2023
- As a data technician, we were tasked with the critical responsibility of installing, maintaining, and vigilantly monitoring the equipment and systems within data centers
- Our role is pivotal in ensuring the seamless operation and up-to-date status of both hardware and software components, thereby playing a crucial role in safeguarding data security and availability.
Sales Representative
Top Tier Solar Solutions
Arrington, VA
01.2021 - 05.2022
- As a sales representative for a leading solar solutions company, my role involved traveling to various areas of Loudoun County to promote and sell our services to a multitude of clientele
- Our primary product was solar panels, representing cutting-edge technology
- This position honed my skills in customer service, sales, communication, and marketing.
Education
Associates in Information Technology -
Northern Virginia Community College
01.2022
High School Diploma -
Tuscarora High School
01.2020
Skills
- Regulatory Compliance
- Preventive Maintenance
- Customer Service
- Equipment Troubleshooting
- Time tracking
- Quality Assurance
- Project Oversight
- Work order prioritization
- Technical Support
- Work Documentation
- Warranty repair
- Diagnostic Testing
- Operating Test Equipment
- HVAC Systems
- Hospitality and accommodation
- Decision Making
- Equipment Inspection
- Teamwork Abilities
- OSHA Requirements
- Professional and Courteous
- Safety Protocols
- System Installation
- Safety Procedures Adherence
- Attention to Detail
- Time Management
- Testing and analysis
- Problem and Issue Resolution
- Hand Tools Proficiency
- Report Generation
- Data Modeling
- Data Visualization
- Machine Learning
- Excel Expertise
- Data Analysis
- Data Security
- Data Storage Optimization
- Data Validation
- Database Maintenance
- Process Improvements
- Administrative Support
- Account development
- Client Account Management
- Business Development
- Account Servicing
- Customer Retention
- Competitor research
- Records Management
- Proposal Development
- Sales Development
- Lead prospecting
- Revenue Generation
- Pipeline building
- Customer Needs Assessment
- Sales consultation
- Client Service
- Sales closing
- Lead Generation
- Product knowledge
- Performance tracking
- Complex Problem-Solving
- Decision making
- Strategy Development
Personal Information
Title: Technician
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Technician
Engineered Services
09.2023 - Current
Data Technician
Digital Realty
07.2022 - 08.2023
Sales Representative
Top Tier Solar Solutions
01.2021 - 05.2022
Associates in Information Technology -
Northern Virginia Community College
High School Diploma -
Tuscarora High School