Mark Taylor
Wadley,AL
Summary
Reliable Installer with 20 years of experience in chemical dispensing system installation/ product use roles. Lifts up to 50 pounds safely and effectively and follows directions to complete tasks accurately.
Overview
23
23
years of professional experience
Work History
Service Technician
Sanitech Systems
03.2004 - Current
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Ticket Agent/Airport Ramp Agent
AirTran Airways
01.2001 - 02.2003
- Coordinated with other departments such as catering services or ground crew for seamless operations during each flight''s turnaround time.
- Verified passenger identification and processed required travel documents for smooth boarding procedures.
- Provided exceptional service during high-pressure situations such as overbooked flights or severe weather events.
- Conducted efficient boarding processes while adhering to strict security measures and protocols.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
- Supported fellow agents during peak hours by taking on additional tasks without compromising quality of service.
Education
Associate of Arts - Computer Installation And Repair Technology
Southeast College of Technology
10.2001
Skills
- Regulatory Compliance
- Inventory Management
- Equipment Inspection
- Safety Procedures Adherence
- System Installation
Timeline
Service Technician
Sanitech Systems
03.2004 - Current
Ticket Agent/Airport Ramp Agent
AirTran Airways
01.2001 - 02.2003
Associate of Arts - Computer Installation And Repair Technology
Southeast College of Technology
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