Patrick Shirley
Larry H Miller Dodge
Sandy
1
Certification
5
years of professional experience
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Work History
Service Technician
7 Months- Inspected vehicles to identify mechanical issues and verify needed repairs.
- Assisted certified technicians with routine maintenance and diagnostic procedures.
- Replaced brake components, fluids, filters, and other worn parts.
- Documented repair findings and updated service records for accurate workflow tracking.
- Used hand tools, power tools, and diagnostic equipment following shop safety standards.
- Communicated repair needs clearly to service advisors and senior technicians.
- Performed tire rotations, oil changes, and multipoint inspections with consistent attention to detail.
- Explained diagnostic findings to customers and outlined repair or service options.
- Maintained clean work areas and organized parts to support efficient bay operations.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
Service Technician
3 Years 1 Month- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Improved operational efficiency, meticulously documenting all service activities for future reference.
- Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
- Fostered culture of continuous improvement, encouraging feedback and suggestions from team members.
- Customized training sessions for junior technicians, elevating overall team competency and service quality.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Warehouse Manager
1 Year 10 Months- Directed daily warehouse operations, aligning receiving, storage, and shipping workflows with production demands.
- Supervised inventory controls, maintaining accurate stock counts and resolving discrepancies quickly.
- Coordinated order fulfillment processes, ensuring timely picking, packing, and dispatch of outbound shipments.
- Implemented layout and workflow improvements to increase space utilization and reduce handling delays.
- Monitored compliance with safety standards, housekeeping requirements, and equipment inspection routines.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
Education
High School Diploma
Skills
Regulatory compliance
Regulatory compliance
Regulatory compliance
Regulatory compliance
Regulatory compliance
Regulatory compliance
Regulatory compliance
Regulatory compliance
Regulatory compliance
Regulatory compliance
Regulatory compliance
Regulatory compliance
Regulatory compliance
Regulatory compliance
Regulatory compliance
Regulatory compliance
Regulatory compliance
Regulatory compliance
Regulatory compliance
Regulatory compliance
Regulatory compliance
Regulatory compliance
Regulatory compliance
Regulatory compliance
Regulatory compliance
Regulatory compliance
Regulatory compliance
Regulatory compliance
Regulatory compliance
Certification
- Volkswagen certified in Electrical Diagnostics Repairs
- Volkswagen certified in HVAC Diagnostics and Repairs
- Stellantis certified in High Voltage Systems
- Stellantis certified in Major Mechanical Repairs
- Cummins Certified in Major Engine Repairs
- Emissions Certified in Salt Lake County
- Safety Inspection Certified in Salt Lake County
Timeline
Service Technician
Larry H Miller Dodge
03.2026 - CurrentRead More
Service Technician
Volkswagen Southtowne
02.2023 - 03.2026Read More
Warehouse Manager
Vicar
04.2021 - 02.2023Read More
Alta High School
High School Diploma
Read More