Mark Taylor
Service Tech
Wadley,AL
Summary
Reliable Installer with 20 years of experience in chemical dispensing system installation/ product use roles. Lifts up to 50 pounds safely and effectively and follows directions to complete tasks accurately.
Overview
23
23
years of professional experience
24
24
years of post-secondary education
Work History
Service Technician
Sanitech Systems
03.2004 - Current
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Ticket Agent/Airport Ramp Agent
AirTran Airways
01.2001 - 02.2003
- Coordinated with other departments such as catering services or ground crew for seamless operations during each flight''s turnaround time.
- Verified passenger identification and processed required travel documents for smooth boarding procedures.
- Provided exceptional service during high-pressure situations such as overbooked flights or severe weather events.
- Conducted efficient boarding processes while adhering to strict security measures and protocols.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
- Supported fellow agents during peak hours by taking on additional tasks without compromising quality of service.
Education
Associate of Arts - Computer Installation And Repair Technology
Southeast College of Technology
Mobile, AL 01.2001 - 10.2024
Skills
Timeline
Service Technician
Sanitech Systems
03.2004 - Current
Ticket Agent/Airport Ramp Agent
AirTran Airways
01.2001 - 02.2003
Associate of Arts - Computer Installation And Repair Technology
Southeast College of Technology
01.2001 - 10.2024
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