Pedro Casarrubias Reyes
Silver Spring,MD
Summary
Results-driven Service Technician with expertise in diagnostics and customer service. Strengths include troubleshooting electrical circuits and conducting thorough equipment inspections, ensuring optimal performance and safety.
Overview
1
1
year of professional experience
Work History
Service Technician
Southern Management
Silver Spring, Maryland
11.2024 - 04.2026
- Diagnosed problems and determined solutions for various customer issues.
- Diagnosed equipment malfunctions and performed necessary repairs and adjustments.
- Performed onsite repair of equipment at customer locations.
- Conducted service appointments to diagnose and fix problems.
- Utilized diagnostic tools to assess system performance and identify improvements.
- Troubleshot electrical circuits using schematics and diagrams.
- Repaired faulty components such as motors, pumps, valves, switches.
- Conducted routine inspections to ensure systems operated efficiently and safely.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Inspected equipment for proper operation and safety hazards prior to use.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Provided exceptional customer service by addressing client concerns promptly.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Documented service reports accurately for record-keeping and customer reference.
- Recorded detailed services completed for each client in service ticket system.
- Tested repaired items to ensure functionality before returning them to customers.
- Tracked inventory used and notified supervisor about re-ordering needs.
- Set up and operated mechanical and manual tools and equipment.
- Adhered to quality assurance procedures during every stage of the service process.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
Service Technician 3
Southern Management
Silver Spring, Maryland
11.2024 - 04.2026
- Provided exceptional customer service to enhance resident satisfaction.
- Responded promptly to service requests from residents and staff.
- Maintained accurate records of service calls, repairs, and parts used.
- Maintained accurate records of services performed and parts used.
- Ensured compliance with safety regulations during all service activities.
- Trained new technicians on safety protocols and equipment handling.
Education
Hermenehildo Galeana
Skills
- Diagnostics
- Troubleshooting electric circuits
- Malfunction diagnosis
- Equipment maintenance
- Installation and repair
- Preventive Maintenance
- Testing and evaluation
- Repair techniques
- Quality assurance
- Emergency response
- Service call response
- Service ticket accuracy
- Service reports
- Equipment inspection
- Analytical thinking
- Critical thinking
- Problem solving
- Complex repair planning
- Scheduling and coordination
- Inventory control
- Regulatory compliance
- Commercial construction experience
- Drywalling
- Plumbing
- Roofing
- Hand tools
- Hand tools proficiency
- Heavy lifting
- Effective communication
- Verbal and written communication
- Customer service
- Customer relationship management
- Rapport building
- Team leadership
- Training and mentoring
- Work documentation
- Incident reporting
- Project oversight
- Inventory control
- Regulatory compliance
Languages
- Spanish
- Ingles
Timeline
Service Technician
Southern Management
11.2024 - 04.2026
Service Technician 3
Southern Management
11.2024 - 04.2026
Hermenehildo Galeana