William Ellis
Dallas,TX
Summary
Analytical Equipment Technician with 5-year track record of performing accurate and effective preventive and routine maintenance on various equipment. Expertise in interpreting miscellaneous schematics and drawings. Safety-conscious and religiously comply with safety rules and regulations. Tech-savvy Equipment Technician with first-rate skills in modifying, repairing and overhauling equipment. Highly skilled in operating and inspecting machines to decipher defects. Excellent technical and mechanical proficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level tech position. Ready to help team achieve company goals. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Completes service orders quickly and maintains accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Technician
ADT Security
07.2021 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Consistently met deadlines for completing repairs or maintenance tasks without sacrificing quality of workmanship or customer satisfaction levels.
- Maintained a thorough understanding of various makes and models, allowing for accurate diagnoses and efficient repairs.
- Increased sales revenue by effectively upselling and cross-selling retail products to customers.
Lead Equipment Technician
Sentinel Offender Services
07.2019 - 07.2021
- Trained new hires and filled in for other employees when needed
- Maintained inventory weekly and placed orders for appropriate supplies/equipment
- Maintained a clean workspace by sanitizing daily
- Identified and implemented effective solutions to address operational issues with equipment
- Successfully programmed and repaired equipment to achieve optimal performance and efficiency for several types of devices (i.e
- PTX2 Ankle Bracelet and HMU; OM 500; OM 210; OM 400; BA/RT; SCRAM Remote Breath Pro; SCRAM CAM)
- Efficiently managed a high volume of cases daily through a centralized case management system, ensuring ongoing monitoring and timely updates
- Administered and processed drug tests and substance abuse screenings, following established protocols and ensuring accurate results
- Prepared to testify in court regarding drug test findings, I meticulously adhere to testing protocols, chain of custody, and legal guidelines, guaranteeing evidentiary integrity
- Maintained professional dialogue with judges, lawyers, and officers, while providing empathetic support and clear information to inmates, both face-to-face and remotely.
Prison Custody Officer
TDCJ
02.2010 - 07.2019
- Promoted a culture of continuous learning among fellow officers by sharing best practices gleaned from experience and training opportunities.
- Utilized effective interpersonal skills to build rapport with prisoners from diverse backgrounds, fostering mutual respect and understanding.
- Enhanced facility security by conducting thorough cell searches and confiscating contraband.
- Ensured comprehensive recordkeeping with detailed incident reports that aided in ongoing risk assessments of both inmates and staff members.
- Provided compassionate care for inmates experiencing mental health crises while maintaining professional boundaries at all times.
- Assisted with inmate rehabilitation by facilitating educational programs and counseling sessions.
Security Guard
Walden Security at Frank Crowley Courthouse
05.2018 - 07.2019
- Rigorously enforced security protocols by verifying credentials, managing access points, and directing individuals through security screening equipment (X-ray machine and metal detectors)
- Adept at multitasking in a high-pressure security environment, seamlessly managing X-ray machine operation, environmental surveillance, and communication with colleagues
- Provided professional and courteous greetings to judges, lawyers, inmates, and jury members, while offering clear and concise general directions to maintain a smooth and welcoming court environment.
Education
Kilgore College
Kilgore, TX09.2009
Diploma -
Jasper High School
01.2009
Skills
- Safety Awareness
- Software Troubleshooting
- Problem Solving
- Attention to Detail
- Multi-tasking
- Inventory Management
- Positive Attitude
- Adaptability
- Learning Agility
- Hydraulic systems
- Computer Skills
- Diagnostic Testing
- Equipment Repair
- Equipment Maintenance
- Diagnostics
- Safety optimization
- Blueprint Interpretation
- Equipment Troubleshooting
- Calibration Procedures
Certification
- Bomb Threat
- Power Failure
- Medical Emergency/CPR
- Earthquake
- Fire Safety
- Equipment Tech
- Certified Alarm Technician
- Alarm Systems Installer License
Timeline
Service Technician
ADT Security
07.2021 - Current
Lead Equipment Technician
Sentinel Offender Services
07.2019 - 07.2021
Security Guard
Walden Security at Frank Crowley Courthouse
05.2018 - 07.2019
Prison Custody Officer
TDCJ
02.2010 - 07.2019
Kilgore College
Diploma -
Jasper High School
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